Jess Proctor  (She/Her/Hers)

Jess Proctor (She/Her/Hers) Email and Phone Number

Property Manager @ Puffin Property Management
Cape Elizabeth, ME, US
Jess Proctor (She/Her/Hers)'s Location
Cape Elizabeth, Maine, United States, United States
About Jess Proctor (She/Her/Hers)

I'm the Mary Poppins of your work day. I fly in, find the true problem, help you fix the issue so you can work smarter, not harder, and then fly on to the next project. I inspire, teach, and encourage colleagues to be effective and efficient changemakers by adopting a continuous improvement mentality while using 7 Step Problem Solving Process methodology. Since March 2020 the world has taught us to pivot, change, adapt. All skills I’ve excelled at and where I do my best work. I am a key driving force in two areas - a change maker and a community organizer - let me expand on each. With almost 25+ years in operations and a passion for working smarter not harder, I leverage Lean Six Sigma Green Belt methodologies and other process improvement tools to successfully lead process improvements, people, projects, and strategic efforts. As a strong people leader, cross-functionally reducing pain points, increasing efficiency, and promoting positive change is my jam. Most recently, meeting organizational goals, deadlines and budgets, I had the pleasure of leading current and future state analysis of merging billing systems for a key software acquisition. Additionally, working on dozens of process improvement changes resulting in annual savings of over $250k. My favorite project was ensuring client satisfaction while transitioning from snail mail to digital logo approval. As a people leader I am committed to mentoring, growing, and teaching colleagues to be their very best. COMMUNITY ORGANIZERSupporting my community in various roles I promote change and relationship building. Through Girl Scouts (year 10!) I encourage young women to be leaders, change makers, and world thinkers as a troop co-leader, we've completed numerous badges as well as our Bronze Award - a focus on conserving the endangered New England Cottontail rabbits. With the First Congregational church I lead the Mission Social Witness team where I take on an activist role for Social Justice issues, including climate change. Spearheading a large Earth Day community event provided tips on how to take care of our environment.Specialties: Operations, Change management, Process Improvement, People Leader, Community Building,PERSONAL TRADEMARKS:~Aims for excellence, drives for success~Contagious optimist~Positive and personable, champion of fun~Critical thinker and proponent of working smart~Life-long learner and new skill enthusiast~Head for business, heart for people“Be the woman who fixes another woman’s crown without telling the world it was crooked.”

Jess Proctor (She/Her/Hers)'s Current Company Details
Puffin Property Management

Puffin Property Management

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Property Manager
Cape Elizabeth, ME, US
Jess Proctor (She/Her/Hers) Work Experience Details
  • Puffin Property Management
    Property Manager
    Puffin Property Management
    Cape Elizabeth, Me, Us
  • Greenmars, Inc.
    Office Manager
    Greenmars, Inc. Dec 2024 - Present
    Portland, Maine Metropolitan Area
    As the Office Manager at GreenMars, my role will involve being the backbone of the company's operations, ensuring smooth day-to-day functioning and supporting its mission of delivering excellence in real estate development and property management.
  • Acadia Capital Group
    Executive Operations Manager
    Acadia Capital Group Dec 2024 - Present
    Portland, Maine Metropolitan Area
  • Idexx
    Job Title Business Process Improvement Lean Specialist
    Idexx Oct 2022 - Nov 2024
    Westbrook, Maine, United States
    Key contributor and lead to multiple global projects with SmartSheets and MS Project, ensuring scope alignment and stakeholder needs. Delivered process improvements, managed software implementations, and used RACI charts and RAID logs to enhance accountability and prioritize risks.• Led BPI Project Workstream for veterinary software integration, managing scope and resource allocation, driving key process improvements and automating billing processes while enhancing global efficiency.• Earned Lean Practitioner Certificate, training and supporting dozens in Lean Thinking, problem-solving, and Visual Management to promote continuous improvement.
  • Idexx
    Project Coordinator
    Idexx Jan 2022 - Oct 2022
    Coordinated multiple projects and programs that aligned with priority business objectives by organizing project meetings, managing deliverables, and tracking milestones and tasks.• Spearheaded the implementation of a technology-driven recognition program, inspiring employee engagement by offering rewards and incentives, and fostering a positive, performance-driven culture.• Led Lead Generation Mapping initiative to identify gaps and recommend Salesforce improvements, partnered with Neo Sales Team to optimize the sales cycle, call flow, and system enhancements, boosting sales.
  • L.L.Bean
    Seasonal Customer Service Representative
    L.L.Bean Aug 2020 - Dec 2023
    Leveraging 20+ years of customer service training to uphold L.L.Bean's World Class Customer Service reputation by professionally handling incoming inquiries garnering a 98% Customer Satisfaction score per customer surveys; high contributing member of a testing team for a new internal policy guide.
  • L.L.Bean
    Business Process Lead
    L.L.Bean Sep 2017 - Mar 2020
    Managed diverse projects, leveraging digital tools to enhance operations and provide performance data for efficiency and improvement.• Implemented 80+ process improvements with key partners, aligning with Lean Six Sigma standards to save $250K annually. Key achievements: order entry enrichments (Jira), SOP implementation, and vendor management.o Key impact: Developed and implemented a digital artwork approval process with a cross-functional team, reducing approval time from 3 days to under an hour and saving $140K annually in labor and shipping costs. • Led Microsoft Dynamics CRM implementation, enhancing account visibility, conversion rates, and sales. Key contributor to User Acceptance Testing.• Led cross-functional implementation and upgrade of Microsoft Dynamics CRM, enhancing visibility into high-value accounts and improving conversion rates and annual sales. Key contributor to User Acceptance Testing.
  • L.L.Bean
    Front Line Supervisor | Seasonal Front Line Supervisor - Direct To Business
    L.L.Bean Jul 2011 - Sep 2017
    Portland, Me
    Supervised 24 Customer Service Reps on the Key Account Team and provided leadership and oversight of Training/Quality program. Quickly resolved internal and customer issues while maintaining World Class Customer Service. Collaborated with leadership on area metrics to improve rep performance and increase call efficiency. Developed highly effective working relationships with business partners to reduce customer risk, increase productivity and ROI, and increase annual sales.
  • Vermont Teddy Bear Company
    Customer Relations Manager
    Vermont Teddy Bear Company May 2009 - Jun 2010
    Shelburne, Vt
    Hired and managed 4 supervisor and seasonal team leaders and a total staff of up to 300 core and seasonal call center and retail store employees. Ensured exceptional customer experience by training, coaching and monitoring staff performance while maximizing sales, customer satisfaction and loyalty. Resolved customer issues quickly and efficiently while limiting cost exposure. Created and adhered to departmental budget.
  • Vermont Teddy Bear Company
    Pajamagram Fulfillment Supervisor
    Vermont Teddy Bear Company Jan 2008 - May 2009
    Supervised up to 150 core and seasonal fulfillment employees for VTB and three sister companies. Identified and implemented cost saving measures in packaging, product placement, order processing, and inventory management. Assisted in all facets offulfillment including personalization, inventory control, and shipping.
  • Vermont Teddy Bear Company
    Operations Trainer
    Vermont Teddy Bear Company Nov 2004 - Jan 2008
    Developed and delivered annual training for approximately 2000 seasonal employees on sales, product, customer service and order entry software. Visited outsource facilities during holiday seasons to manage and promote the Vermont Teddy Bear Company brand and sister companies. Created and executed leadership development programs, safety skills training, and retail training programs.
  • Bertucci'S
    Trainer - Bar And Restaurant
    Bertucci'S Aug 2002 - Aug 2004
  • Saint Joseph'S College
    Student Activities Coordinator
    Saint Joseph'S College Jun 2000 - Jun 2002
    Led hundreds of students in summer orientation, student government, school clubs and organizations, and activities.

Jess Proctor (She/Her/Hers) Education Details

Frequently Asked Questions about Jess Proctor (She/Her/Hers)

What company does Jess Proctor (She/Her/Hers) work for?

Jess Proctor (She/Her/Hers) works for Puffin Property Management

What is Jess Proctor (She/Her/Hers)'s role at the current company?

Jess Proctor (She/Her/Hers)'s current role is Property Manager.

What schools did Jess Proctor (She/Her/Hers) attend?

Jess Proctor (She/Her/Hers) attended Saint Joseph's College, B.

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