AeroLeads people directory · profile

Jessica Schwartz Email & Phone Number

Contact Center Operations Manager at Broadcast Music, Inc. (BMI)
Location: Nashville, Tennessee, United States 8 work roles 3 schools
2 work emails found @journeys.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails

Work email j****@journeys.com
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Contact Center Operations Manager
Location
Nashville, Tennessee, United States

Who is Jessica Schwartz? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Jessica Schwartz is listed as Contact Center Operations Manager at Broadcast Music, Inc. (BMI), based in Nashville, Tennessee, United States. AeroLeads shows a work email signal at journeys.com and a matched LinkedIn profile for Jessica Schwartz.

Jessica Schwartz previously worked as Senior Loyalty Program Coordinator at Journeys and Process Manager at Journeys. Jessica Schwartz holds Accounting from Western International University.

Company email context

Email format at Broadcast Music, Inc. (BMI)

This section adds company-level context without repeating Jessica Schwartz's masked contact details.

*@journeys.com
71% confidence

AeroLeads found 2 current-domain work email signals for Jessica Schwartz. Compare company email patterns before reaching out.

Profile bio

About Jessica Schwartz

As the Contact Center Operations Manager at BMI, my mission is to enhance, streamline, and optimize customer interactions, making them seamless, efficient, and memorable. I leverage a blend of omnichannel strategies, workforce optimization, quality assurance, and automation to achieve this goal. 🚀With a strong foundation in system configuration, analytics, process automation, and contact center operations, I bring a comprehensive approach to delivering exceptional customer experiences. I’m also adept at troubleshooting technical issues, ensuring smooth operations at every touchpoint. 🔧✨By focusing on KPI analysis and strategic implementation, I enable our team to identify trends, improve performance, and refine processes. My drive to exceed customer and user satisfaction is grounded in a commitment to excellence, innovation, and continuous improvement. 📈💡

Listed skills include Restaurants, Restaurant Management, Sales, Social Media, and 35 others.

Current workplace

Jessica Schwartz's current company

Company context helps verify the profile and gives searchers a useful next step.

Broadcast Music, Inc. (BMI)
Broadcast Music, Inc. (Bmi)
Contact Center Operations Manager
AeroLeads page
8 roles

Jessica Schwartz work experience

A career timeline built from the work history available for this profile.

Contact Center Operations Manager

Current

New York, NY, US

Responsibilities: 1. Creates and manages user accounts, configuring access permissions, and building/editing campaigns across omnichannel platforms. First point of contact for technical troubleshooting, ensuring prompt resolution of system issues to maintain optimal operation and user satisfaction.2. Conducts assessments and supports the design of.

Sep 2024 - Present

Senior Loyalty Program Coordinator

Nashville, Tennessee, US

  • Responsibilities: 1. Loyalty Program Assistance:
  • Assist the Loyalty Director in the day-to-day management of the loyalty program, including enrollment, tracking, and customer communications.
  • Collaborate with various teams to ensure smooth execution of loyalty initiatives. 2. Campaign Execution:
  • Support the planning, execution, and tracking of marketing campaigns related to the loyalty program.
  • Assist in creating campaign content, coordinating distribution, and monitoring results. 3. Data Management:
  • Help maintain accurate customer data within the loyalty program database.
Dec 2023 - Sep 2024

Process Manager

Nashville, Tennessee, US

  • Responsibilities:
  • Manage and lead all department processes, procedures, policies, and workflow automation updates.
  • Serve as SME (Subject Matter Expert) in creating and maintaining process documentation.
  • Work directly with contact center management to identify process issues, defining and documentingbest practices.
  • Utilize current technology and resources with process improvements to advance the consumerexperience, increase self-service, promote KPI success, increase sales, lower costs, and improve overalldepartment efficiency.
  • Communicate with internal and external teams on current or needed processes to establish the bestcourse of action for all.
Jun 2021 - Dec 2023

Workforce Coordinator

Nashville, Tennessee, US

  • Responsibilities:
  • Train Workforce Specialists
  • Provide coaching and support to Workforce Specialists
  • Track progress and completion of all assigned tasks to Workforce Specialists
  • Partner with department management to ensure proper schedule execution and address issues as needed
  • Ensure the execution and implementation of all Schedule Bids
Mar 2021 - Jun 2021

Workforce Management Specialist

Nashville, Tennessee, US

  • Responsibilities:
  • Forecasting & Scheduling
  • Detailed Analysis of Contact Volume
  • PTO Plan Setup & Maintenance
  • Calabrio WFM System Management
  • Agent Adherence
Nov 2019 - Mar 2021

Customer Service Representative

Nashville, Tennessee, US

Sep 2019 - Nov 2019

Social Media Marketing Consultant/Owner

Js Xplodes Nashville

Marketing and social media solutions for small businesses.

Jan 2014 - Sep 2019

Service Manager

Mark'S Automotive Service

Foreign and domestic automotive repair services.Daily Open & Closing of BusinessCustomer ServiceEmployee Management & HiringPayroll & Time TrackingPCI ComplianceCredit Card ProcessingHandled all Vendor Accounts & NegotiationsSocial Media Marketing & SEOAccounts Receivable & PayableProcurement (Automotive Part, Shop Supplies & Equipment Purchases)Customer.

May 2015 - Jun 2019
3 education records

Jessica Schwartz education

Accounting

Western International University

Computer Technology/Computer Systems Technology

Tri-County Technical College

High School Diploma, Hs Diploma

Seneca High School
FAQ

Frequently asked questions about Jessica Schwartz

Quick answers generated from the profile data available on this page.

What company does Jessica Schwartz work for?

Jessica Schwartz works for Broadcast Music, Inc. (BMI).

What is Jessica Schwartz's role at Broadcast Music, Inc. (BMI)?

Jessica Schwartz is listed as Contact Center Operations Manager at Broadcast Music, Inc. (BMI).

What is Jessica Schwartz's email address?

AeroLeads has found 2 work email signals at @journeys.com for Jessica Schwartz at Broadcast Music, Inc. (BMI).

Where is Jessica Schwartz based?

Jessica Schwartz is based in Nashville, Tennessee, United States while working with Broadcast Music, Inc. (BMI).

What companies has Jessica Schwartz worked for?

Jessica Schwartz has worked for Broadcast Music, Inc. (Bmi), Journeys, Js Xplodes Nashville, and Mark'S Automotive Service.

How can I contact Jessica Schwartz?

You can use AeroLeads to view verified contact signals for Jessica Schwartz at Broadcast Music, Inc. (BMI), including work email, phone, and LinkedIn data when available.

What schools did Jessica Schwartz attend?

Jessica Schwartz holds Accounting from Western International University.

What skills is Jessica Schwartz known for?

Jessica Schwartz is listed with skills including Restaurants, Restaurant Management, Sales, Social Media, Foh, Food Service, Hiring, and Menu Development.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.