Jess Tay Email & Phone Number

Singapore

• Lead Suppliers Management and Distributors Management- Strategically and efficiently managing >200 affiliated and local/overseas external suppliers and distributors from >10 countries (EU, US, China, SEA, North Asia, ANZ) on tight resource of only 1 junior.- Author of the current Supplier Management procedure, Distributor Management procedure that have passed FDA inspection, ISO13485 audits by DEKRA and NSAI and audits by overseas countries• Created a validated, electronic version of the Supplier Review Form, a core document within the company, and integrated it into the e-portal, facilitating global usage by internal stakeholders and replacing the traditional hardcopy format.• 1st in company to create quality handbook and tender playbook. 1st in SQM history to use newsletter to communicate updates. - the region-specific Quality Handbook (ICP QHB) provides potential distributors, agents, and 3PL/4PL with comprehensive insights into partnership activities, educating them on company's quality and regulatory requirement.- the tender playbook (BEROS Handbook) for internal sales team is a convenient resource for obtaining answers during global tender submissions. Encompassing the company's corporate responsibilities, operational strategies, green initiatives and detailed product information.• Spearhead or directly involved in -conducting FMEA according to ISO14971 for new product/supplier qualification/new changes-investigating incoming/in-process material no-conformances -auditing suppliers/distributors via on-site/remote/desktop audits -assessing performances of suppliers/distributors-negotiating quality agreements with suppliers/distributors-handling of customers’ audits and quality agreements-conducting trainings on quality requirements for internal staff and external customers -Ratings on the trainings by external customers range from 8-10• Internal Auditor for ISO13485 and ISO17025• APAC Lead for Decarbonization Plan project

Singapore

Responsible for Supplier Management and Distributor Management- Implement new quality management procedures - Maintain procedures to ensure compliance with ISO 13485:2016, MDSAP and requirements from various other countries (e.g. Ukraine).- Written and published the company's first Quality Handbook - Conduct trainings on quality requirements internally and externally- Other experiences: FMEA analysis, non-conformance investigation, auditor in supplier's audit and internal audit, handling customer's audit,

Master Of Science (Industrial And Systems Engineering)

Specialisation in Project Management

Bachelor Of Engineering (Biomedical Engineering), Honours (Distinction)