As a CSA and a trainer I drive performance with the aim to enhance internal and external customer satisfaction; recognising the importance of a positive customer experience. Dealing with service recovery, complaint handling and training; I effectively manage my time through strong organisational skills. Whilst friendly and approachable, I conduct myself in a confident and assured manner.I demonstrate excellent communication skills; I am enthusiastic about delivering a service to be proud of. I work pro-actively, possessing well-judged initiative. I have experience in administration, health and safety monitoring, cash handling, staff coordination and a range of office experience.
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Activities CoordinatorBupaUnited Kingdom -
Operations Workflow AdministratorR2S Ltd Oct 2022 - Present -
Office AdministratorIdverde Nov 2021 - Oct 2022Bath, England, United Kingdom -
Operations AdministratorSubway -Pasco Group Oct 2019 - Oct 2021Bristol, United Kingdom -
Call Handling AgentSpace Engineering Services Ltd Jun 2017 - Oct 2019Understanding of all clients contracts and the service level agreements contained within; responsible for end to end work order management; review and adjust processes and tasks; ensuring optimum resource is available; use of internal and clients systems ensuring updates are available at all times;Processing paper work quickly and accurately; maintaining and growing relationships with all suppliers and Sub Contractors. -
Ground Transportation Operations Co Ordinator (Secondment)Bristol Airport Sep 2015 - May 2016Shifts reporting, prioritisation of resources, managing up coming events such as roadside issues, complaints handling, payment discrepancies, detailed handovers, break management, fleet defects and liaising with engineers, filing reports, health and safety reporting. -
AdminstratorBristol Airport Jan 2008 - May 2016Answering parking enquiries, processing promotional code bookings, refund management, Cheque processing, Banking and stock ordering, Uploading and responding to complaints and service recovery.
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Kiosk Co OrdinatorBristol Airport Sep 2014 - Aug 2015CCTV monitoring, Barrier control, payment processing, stock control, training, road maintenance, liaising with contractors, signage and equipment maintenance.
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Key Co OrdinatorBristol Airport Sep 2012 - Sep 2014Responsible for up to 5,000 Vehicle Keys distribution and storage, organisation of movement locations, monitoring movements per hour, Office keeping, briefings, fast results for exceptional events,
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Customer Services ReceptionistBristol Airport Apr 2004 - Apr 2012First and last face the customer's see, from greetings on arrival to saying farewell on return. Ensuring a smooth transition from Leaving their vehicle to arriving at the airport. Data Inputting, filing, phone and email enquiries.
Jess Tucker Skills
Jess Tucker Education Details
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World HostCustomer Services -
Train The TrainerTraining
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Natural TalentTraining And Conflict Handling
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Kts TrainingCustomer Services
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Bridgwater CollegeAlternate Therapies
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Bridgwater CollegeMerit
Frequently Asked Questions about Jess Tucker
What company does Jess Tucker work for?
Jess Tucker works for Bupa
What is Jess Tucker's role at the current company?
Jess Tucker's current role is Activities Coordinator.
What schools did Jess Tucker attend?
Jess Tucker attended World Host, Train The Trainer, Natural Talent, Kts Training, Bridgwater College, Bridgwater College.
What skills is Jess Tucker known for?
Jess Tucker has skills like Team Leadership, Employee Training, Presentation Development, Customer Service, Customer Satisfaction, Administration, Microsoft Office, Change Management, Time Management, Performance Management, Teamwork, Management.
Who are Jess Tucker's colleagues?
Jess Tucker's colleagues are Dave Wood, Dip Shikha Rana, Aaron Cicchetti, Valentina Perez, Nada Nagy, Amruta Pol, Asha Elizabath Joseph.
Not the Jess Tucker you were looking for?
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Jess Tucker Boyd
Movement Director, Actor, Writer, Intimacy Coordinator, Devisor, Teacher, Trouble MakerLondon -
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