Multiple roles; Customer Care, Management Trainee and Insurance Claims Management for all known rental car conglomerate. Rapport building was a very big part of all roles. for Customer Care i gained trust and confidence of customers in order to give them best in service assistance with any concern that came my way. I was promoted to Management Trainee about 2 years in. I stayed in that role a while and then went on to assist as a representative handling and assisting with insurance claim rentals. Microsoft office used plenty. ie: word, excel, PowerPoint

Debt Collections with a debt collection law firm. Applied effective communication and quick thinking techniques, to build rapport, gain trust and secure payments/ arrangements on delinquent accounts. FDCPA compliant.