Jess Sumapid Email and Phone Number

Duties and Responsibilities- Design, implement, and improve company quality standards.- Analyze data in order to find areas for growth.- Assist in the recruiting process.- Training, motivating, coaching, and correcting employees to ensure that standards are met.- Create reports to track progress.- Formulate strategies to increase productivity.- Review processes in order to ensure that they align with current trends.

Duties and Responsibilities:• Operates as the point of contact for assigned customers• Generate sales among client accounts; upselling and cross-selling• Develops and maintains long-term relationships with accounts• Quality and bills monitoring• Makes sure clients receive requested products and services in a timely fashion• Communicates client needs and demands with the operations team• Forecasts and tracks client account metrics• Manage projects within client… Show more Duties and Responsibilities:• Operates as the point of contact for assigned customers• Generate sales among client accounts; upselling and cross-selling• Develops and maintains long-term relationships with accounts• Quality and bills monitoring• Makes sure clients receive requested products and services in a timely fashion• Communicates client needs and demands with the operations team• Forecasts and tracks client account metrics• Manage projects within client relationships• Working to carry out client goals while meeting company goals• Identifies opportunities to grow business with existing clients• Coordinate with operations team to ensure consistent service• Collaborates with sales team to reach prospective clients• Service multiple clients concurrently, often meeting deadlines• Keep records of client transactions Show less

Duties and Responsibilities:• Managing a team of four to five virtual assistants in a shift• Coaching and creating career development plans• Managing workload and delegation• Statistics and Performance monitoring• Managing billing concerns• Handling client escalations and de-escalating• Project Management • Planning and managing client retention • Coordinating job rotation and cross-training• Providing performance assessment and real-time feedback•… Show more Duties and Responsibilities:• Managing a team of four to five virtual assistants in a shift• Coaching and creating career development plans• Managing workload and delegation• Statistics and Performance monitoring• Managing billing concerns• Handling client escalations and de-escalating• Project Management • Planning and managing client retention • Coordinating job rotation and cross-training• Providing performance assessment and real-time feedback• Rolling company updates, financial status, and objectives• Reporting and updating management with shift/team activity Show less

**Acted as Virtual Assistant for multiple professionals.Duties and Responsibilities:• Email Management/Filtering• Setting up Autoresponders (Aweber, Mailchimp)• Booking personal appointments and appointments with clients• Following up with clients/customers • Receptionist duties (answering occasional calls)• Calendar Management• File Management (organizing files using Dropbox etc)• Database building (eg. updating email or contact lists on your CRM)•… Show more **Acted as Virtual Assistant for multiple professionals.Duties and Responsibilities:• Email Management/Filtering• Setting up Autoresponders (Aweber, Mailchimp)• Booking personal appointments and appointments with clients• Following up with clients/customers • Receptionist duties (answering occasional calls)• Calendar Management• File Management (organizing files using Dropbox etc)• Database building (eg. updating email or contact lists on your CRM)• Research on certain topics for article, blogposts, newsletters or others• Arranging and handling personal errands• Travel Management• Transcription (transcribing voicemail, video or audio, podcasts etc.)• Taking down minutes of meetings• Creating basic reports (reports on weekly tasks, deliverables, sales)• Preparing Slideshows (Powerpoint Presentations)• Recruitment Management• Social Media Management• Manage blogs and websites (Basic WordPress Skills)• Content Creation • Customer Service • Lead Generation Show less

Duties and Responsibilities:• Researching appropriate news articles for certain clients based on their standards• Content writing and creating framing for Twitter and LinkedIn incorporating news articles

Duties and Responsibilities:• Posting and sending out job offers• Interviewing potential employees • Employee briefing• Data Entry and Research• Handling sensitive documents such as Intellectual Property Rights and Non-Disclosure agreements• Extensive research for new ideas, projects, and content• Schedule phone calls and meetings• Supervising home-based/freelance employees such as creative writers, web developers, and graphic artists• Creating weekly… Show more Duties and Responsibilities:• Posting and sending out job offers• Interviewing potential employees • Employee briefing• Data Entry and Research• Handling sensitive documents such as Intellectual Property Rights and Non-Disclosure agreements• Extensive research for new ideas, projects, and content• Schedule phone calls and meetings• Supervising home-based/freelance employees such as creative writers, web developers, and graphic artists• Creating weekly, monthly, and quarterly reports• Managing social media accounts and affiliate programs• Managing Google Adwords, Google Webmaster Tools, Google Analytics and other Search Engine Optimization requirements• Managing and updating websites via Wordpress Show less

Duties and Responsibilities:• Responsible for the supervision of all employees, schedules, and duties• Perform weekly inventory reports of all supplies• Perform all monthly accounting reports of sales and disbursements• Assigned as project manager during startup of business and planning• As project manager, responsibilities included: new business canvassing, leasing agreements, locating suppliers, obtaining business permits, and all tax document preparation• Computing… Show more Duties and Responsibilities:• Responsible for the supervision of all employees, schedules, and duties• Perform weekly inventory reports of all supplies• Perform all monthly accounting reports of sales and disbursements• Assigned as project manager during startup of business and planning• As project manager, responsibilities included: new business canvassing, leasing agreements, locating suppliers, obtaining business permits, and all tax document preparation• Computing and submitting monthly and quarterly taxes Show less

Duties and Responsibilities:• Coordinate daily activities and office services to include records management• Assisted in obtaining yearly business permits• Responsible for the scheduling of faculty and staff projects and events• Responsible for reviewing proposals from publishing companies requiring executive review• Advise department heads at the direction of the executive staff• Encoded new enrollees’ and students’ profiles using custom IT software