• Coached a team of resource managers toward RMI and PMI delivery best practices while fostering a collaborative and high-performance work environment in a centralized RMO organization.• Monitored and controlled global consulting resource utilization with a target of 85%.• Tracked KPI progress against time to resource, financial margin, target utilization, and estimated fieldwork start from signature SLAs.• Created visual reports and configured dashboards on Certinia (formerly FinancialForce) PSA and Salesforce to support digestible insight to senior management for decision-making regarding overall skill capacity, budgetary impact, and upcoming project placements.• Maintained Certinia PSA system to track accurate data on resource availability, resource capacity, skills, and certifications.• Led weekly meetings with stakeholders across RMO and PMO to assess project risks, address resource constraints, and implement adjustments with consulting personnel.• Led weekly meetings with the sales team to discuss deal pipeline and RFPs ensuring alignment with scoped services and optimization of available resource capacity.• Developed professional working relationships with internal procurement stakeholders and external contractors to supplement resource needs for peak delivery timing.• Advised on change management related to resource management impact.

• Resourced and scheduled projects across 200+ consultants and external contractors.• Led strategy related to long-term program resource placements for high-spend accounts.• Optimized consulting workforce across work portfolio against criteria for client match, availability, technical skills, and contractual requirements. Matched when applicable for soft criteria including personnel interest, upskilling opportunities, mentor pairing, and regional timeline alignment.• Monitored project timelines and resource utilization while proactively addressing potential bottlenecks or risks with PMO and Consulting Leadership.• Problem solved for unexpected personnel project related risks, working carefully with stakeholders across consulting, HR, PMO, and Sales for resolution.• Worked with Sales as the liaison for RFP requirements for resource management related responses.

• Collaborated through contract lifecycle of active sales pipeline through project completion working as an advocate for Sales, Consulting, RMO, and PMO.• Maintained dynamic records of resource availability, skills, and certifications PSA system.• Managed time off processing for global consulting team.• Drove continuous improvement with system functionality through user acceptance testing in sandbox to automate tasks.• Negotiated with consulting stakeholders to progress internal initiatives with available bench time.

• Prepared and analyzed reporting requests for executive leadership regarding skill growth and utilization.• Led system maintenance effort within PSA system for personnel contact record updates.• Managed skills tracking intake and upkeep process for consulting stakeholders.• Prepared initial project schedules for handoff to project managers within the PMO.