Motivated team of 55 employees to maintain high standards of efficient customer service for 5-10 hours per shift.Handled escalated resident concerns with knowledgeable support to achieve optimal satisfaction.Carefully interviewed, selected, trained and supervised staff.Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.Hired 17 team members to work on a high-demand team of professionals.Encouraged a positive, collaborative environment for front of house staff, resulting in a 5% decrease in staff turnover and multiple hours saved in on-boarding time.Oversaw online scheduling and hours billable on Paycom software.

Monitor compliance with health and fire regulations regarding beverage preparation and serving, and building maintenance in lodging and dining facilities.Reorganized bar logistics which resulted in a 30% increase in overall efficiency. Manage inventory and ordering process to align within the 23% monthly budget.Schedule and receive beverage deliveries, checking delivery contents to verify product quality and quantity.Establish standards for personnel performance and customer service to result in a 10% increase in positive Google reviews.Organized and implemented multiple annual fundraisers, sponsored by Libretto’s, which resulted in a 10% growth in donations every year while increasing foot traffic for the restaurant.

Provide a pleasant ambiance for customers while handling their inquiries, request, and complaints by implementing great customer service that has been polished with over 12 years experience in the service industry.• Managed high-volume customer needs within a deadline driven atmosphere while providing an unyielding commitment to customer satisfaction.• Control and manage all inventory for bar, which resulted in many consecutive months of hitting inventory and sales goals and improved productivity.• Became the lead “go-to” person for management as one of the company’s primary trainers for both new and established employees.• Create new seasonal cocktails, which are hand crafted and featured exclusively at Mimosa Grill.• Helped company attain high customer service ratings by implementing my communication skills, intense customer focus, and politeness.

Coordinate all private events hosted at JP Terrace Restaurant and SOCO Lounge locate in the Westin Charlotte. -Supervise all aspects of event: select the site that best suits events needs, negotiate terms of event, secure contracts, work within event budget, develop event orders and make all special arrangements required.-Arrange details of event, including: staffing, menu selection (food and alcohol), venue set-up, entertainment, and security arrangements.-Arrange room blocks for wedding parties and work with wedding coordinators to fulfill all needs of wedding parties during the duration of their stay at the hotel.

Sustained great relationships with patrons for over a decade by providing stellar customer service.• Produced an increase of sales for over 10 years.• Responsible for daily duties, cleanliness, ordering of inventory, and basic upkeep of restaurant.• Received many accolades for outstanding performance as front of house employee.• Represented Fox and Hound as event coordinator for annual Summer Yacht Party with our partners, Raging Uptown Charters, 2006-2009.