FINANCIALInitiated and implemented SHF's first detailed cost-basis-accounting system to eliminate disorganized financial information. This allowed compliance with IRS standards, new internal program management, and better financial decisions. Increased SHF's financial transparency/knowledge/accuracy and freed ED from payroll/accounting responsibilities by: assuming bi-monthly payroll function; making/recording deposits into QuickBooks; coding/tagging/recording all transactions; signing checks. Created first online, interactive time-sheet system. Took processing for 20+ employees (in 2 locations) from days to hours, increased accuracy, and worked within new cost-basis accounting system. BOARD OF DIRECTORS INVOLVEMENTPrepare agenda, take/quickly distribute minutes. Report useful information on operations and development. Briefly served as BOD secretary/treasurer.GRANT WRITING/FUNDRAISINGResearched grant opportunities and wrote proposals that secured $86,150 in grant funding, over three years (as VISTA and AD). Created the strategy and co-executed SHF's highest grossing (gross and net) fundraising event to date. Initiated and co-executed SHF's first donor appreciation day. Write press releases, some of which have resulted in print, online, and on-air news stories.DEVELOPMENT/COMMUNICATION Manage website, Facebook, Twitter and newsletter/emails. Created first annual report, now in its third year. Initiated/implemented a system to thank and retain donors. Represent SHF as a speaker at various events. VOLUNTEER MANAGEMENTForged relationships with community partners to create volunteer/internship roles that helped us reduce SHF's budget by about 2%.Created formal online job descriptions to attract engaged, dependable volunteers.

FINANCIALCo-developed a schedule change that saved $2,000 in monthly staff wages, making SHF more financially stable/compliant to insurance. This helped SHF savings account grow to 4X more than at hire.Initiated/developed SHF's first accounting of in-kind donations to help create more accurate budgets. In year one, captured $28K. BOARD OF DIRECTORS INVOLVEMENTFreed BOD/ED's time by taking on a long bureaucratic process (including completion of an arduous application) for a USDA loan to purchase the land on which the farm resides.GRANT WRITING/FUNDRAISINGMade compelling funding cases by initiating/compiling census data research to provide supporting evidence of disability/poverty prevalence in our service counties.Increased SHF's ability to make a compelling case for funding by developing a demographic survey and statistical analysis to evaluate the population served and aid grant writing. Secured funding sponsorships for events. Served on the Run for the Money steering committee (an annual county-wide 5K race held by a community foundation that provides matching grants to 100+ nonprofits). DEVELOPMENT/COMMUNICATION Spearheaded achievement of GuideStar Gold Participation Level. Earning this symbol of accountability and transparency held by only 360/90,000 nonprofits at the time helped increase funder confidence. Researched effective direct mail techniques that catalyzed the highest open rate since our e-newsletter was started—and significantly above industry average.Created SHF's first paper-newsletter with disguised ask; received substantial number of donations. VOLUNTEER MANAGEMENTCreated order from chaos by instituting SHF's first online volunteer database/applications/tracking systems and procedures that created efficiencies, saved money, and now allow current staff and successors to easily manage volunteer coordination tasks. Held monthly volunteer orientation for 15-30 volunteers and managed a complicated volunteer schedule.

Assisted with the overall administration of the office. Served as the primary point of contact for phone, email, and in-person inquiries.Assisted the Residence Directors by: scheduling student meetings, handling correspondence, and assisting with the administration of the student judicial process.Co-supervised student workers and served as a point of contact for their inquiries.Managed Resident Assistant HR paperwork including I9s, student hiring forms, and stipend checks.Regularly created a number of materials including bi-weekly newsletter for residents, digital advertisements and notices for residence halls, promotional signs, invitations, and programs.Charged students’ accounts for items such as damages and meal plans.Oversaw the requisition of office supplies, meeting space, and catering orders.NOTABLE: Was an active participant in committees including planning and implementing a “Civility Week” and logistically coordinating and participating in the selection process of job candidates.Conducted extensive research on transgendered housing options at colleges across the country.

Assist admissions officer and coordinate complex event planning for very large open houses and presidential scholar luncheons designed to attract prospective students to SUNY Albany and the Honors College. Manage correspondence, solicit volunteers, handle logistics and daily updating of RSVP database and sending of RSVP confirmation and other housekeeping emails, mail 1000s of invites, correspond with/track volunteers, stuff/compile packets, create/edit brochures and PDF confirmation packets, make numerous calls. NOTABLE: Honored to be recruited by admissions officer for position.

One of a select group of students trained to staff one of the few 24-hour peer assistance hotlines in the country. Requires a cool head; outstanding communication, problem solving, and crisis intervention skills; and the ability to handle on-site overnight shifts. NOTABLE: Passed a rigorous interview/training process for admission into competitive program designed to offer listening, resources and referrals to students and the general public (locally and from as far away as Iraq) in all areas of counseling.

Lead groups of up to 40 parents and prospective students. Field numerous questions on diverse topics, direct complex inquiries to the right resources, diplomatically deal with difficult/nervous parents, and put people at ease with humor and warmth. NOTABLE: Organize thousands of volunteers and attendees into a cohesive tour system during frequent open houses.

Sustain Chipotle's word-of-mouth marketing strategy by creating on-campus excitement and buzz about Chipotle Mexican Grill near campus. Promote Chipotle to fellow students by seeking out, planning, and implementing promotional, publicity and event opportunities that are a strong fit for the Chipotle brand. Participate in conference calls and in person meetings. NOTABLE: Initiated a cross-promotion program with Barnes and Noble College Bookstores that is in consideration for adoption as a nationwide initiative.

Assist with complete sales/event management process. Execute on special projects including maintaining Facebook and top-customer database. Rotate through all operating departments: Banquets, Restaurant, Front Office, Accounting, Housekeeping, Kitchen, Engineering. Maintain relationships with all operating departments involved with customer experience. NOTABLE: Approached Marriott with proposal for consideration as intern (no positions advertised) and passed rigorous group interviews.

Assisted with event planning and coordination. One of several administrators for the Lark Street BID Facebook group. Met with local businesses to request auction donations and advertising space. Manned registration table. NOTABLE: Designed program for BID's premier annual event, Champagne on the Park.

Performed a wide array of office duties and assisted in patient care / minor procedures in very active podiatrist practice.