Jessant Deblois, Bsn, Rn, Clssyb Email & Phone Number

Metro Manila, Philippines

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Manila, National Capital Region, Philippines

- Running company social media advertising campaigns.- Develops effective communication platforms for clients and staff.- Inspire repeat-business from clients.- Monitor and measure client satisfaction.- Liaise with different departments about client queries.- Offer advice to clients on services and products.- Participate in marketing campaigns..- Formulating high-quality novel written and visual content for each social media campaign.- Building a social media presence by maintaining a solid online presence.- Monitoring the company's brand -on social media.- Building brand awareness by engaging relevant influencers.- Managing our online communities to ensure respectful and appropriate engagement.- Responding to comments on each of our accounts.- Overseeing customer service provided via social media.- Analyzing data to determine whether social media campaigns have achieved their objectives.- Coaching employees company-wide on content creation best practices.

National Capital Region, Philippines

- Listens to detractor calls and identify drivers impacting the customer experience. - Sends out weekly performance analysis and insights to operations. - Reports monthly performance to operations to assess effectivity of the goals and actions plans. - Sends out daily report of reviewed/or audited calls to operations. - Reviews open callouts and sends report summary to the team. - Listens and evaluates calls for an accounting software in the US. - Audits chats and inbound calls handled by agents and ensures correct responses are used, along with displaying customer service skills. - Facilitates calibration session with TLs, OM and clients. - Conducts QA Talks to trainees/new hires and cross trained agents. - Provides coaching sessions to agents every after call evaluated and discusses highlights and lowlights of their calls. - Responds and investigates any client escalations. - Works hand in hand with operations and training team to identify trending behaviors and provides recommendations or possible action plans. - Sends communication aids such as QA Advisories to operations to assist their call handling. - Creates reports, showing trends and behaviors as well as figures in relation to site scores and standing.

National Capital Region, Philippines

- Listens and evaluates calls for an international medical company using Five9 recording system and Hermes recording tool system. - Audits email tickets handled by agents and ensures correct responses are used, along with displaying customer service skills. - Facilitates calibration session with TLs, OM and clients - Conducts QA Talks to trainees/new hires and cross trained agents. - Works with the training team in facilitating mock calls and certification calls.- Provides coaching sessions to new hires every after call evaluated and discusses highlights and lowlights of their calls. - Responds and investigates any client escalations. - Reviews Feedback disputes from operations. - Works hand in hand with operations and training team to identify trending behaviors and provides recommendations or possible action plans. - Sends communication aids such as QualiTips to operations to assist their call handling. - Creates reports, showing trends and behaviors as well as figures in relation to site QA scores and standing.

Bachelor'S Degree, Nursing, 2.12 (B+)

Activities and Societies: Editor of the University Publication, Student Council Officer

Bachelor'S Degree, Nursing

Education record