In this role, I work directly with customers to learn about their applications and develop case studies. I lead customer events, deliver sales enablement trainings for direct and indirect sales representatives, and manage new product introduction projects, coordinating marketing efforts with cross-functional teams. Additionally, I develop and deliver technical webinars, internal product trainings, and customer education events. I collaborate with team members from various disciplines to refine and review application notes, social posts, blogs, product data sheets, product demos, specification guides, user manuals, and more.

Technical product support engineer for PXIe products and 5G test solutions. Directly supporting customers using 5G base station test systems and complex, high-performance hardware and software tools. Regularly performed on-site customer support globally. Managed support readiness for new product introductions and worked on cross-functional teams including members from product management, production, R&D, sales, and more.

Brainstormed, created, and deployed various content types for both product launches and sustaining products. I was responsible for signal analyzer marketing B2B content including blogs, white papers, video scripts, ads, emails, and more.

Worked beneath computer engineering professors to grade labs, assignments, tests, and quizzes for circuits classes and computer engineering classes.

Designed a front port card PCB, which included creating schematics and technical documentation. I also performed board bring-up projects to ensure design feasibility which included board modifications.

Worked under management of both product support and product management to co-create cross disciplinary projects such as internal training material, competitive analysis, and hands-on instrument modification.

Designed and tested power system protection logic using PLCs, which were deployed directly to customer sites.

Document creation, data governance, defining on-boarding processes, and creating training material.