Jess Schaffner Email & Phone Number

Carmel, Indiana, United States

Lexington, Kentucky Area

• Temporary work through a staffing agency during relocation; on assignment for a construction company
• Managed contract process, interpreting legal terminology and learning standard contract law
• Served as customer liaison, maintaining good relations and building trust
• Followed up with contractors and subcontractors regarding reporting requirements
• Performed quality control, reviewing contracts for areas of potential concern and escalating when necessary
• Interacted daily with all levels of the organization, from C-level executives to field technicians

Greater Denver Area

• Temporary work through a staffing agency during relocation; on assignment for a global asset management firm
• Used project management software to facilitate cross-functional reviews of sales/marketing content, ensuring product performance data was up-to-date quarter upon quarter
• Managed quarterly updates of client-facing organizational charts, improving consistency and efficiency
• Continued to work on a contract basis after relocating to the Midwest
• Edited product- and corporate-level marketing materials

Pearl Street, Boulder, Colorado

• One of the largest Whole Foods stores in Colorado, and one of the company's top-performing stores
• Learned the foundations of the craft of cheese-making and familiarized myself with local cheese producers
• Cut and wrapped cheeses to order
• Independently opened and closed the department
• Sampled and sold artisanal chocolate and other products as dictated by special promotions
• Prepped, cleaned equipment/dishes, and monitored product throughout shift

Cincinnati, Ohio

• Global clinical research organization for biotech, pharma, and medical devices
• Managed a monthly client deliverable of 200–300 regulatory documents (1,800+ total); tweaked master Excel tracker to better serve project needs, increasing efficiency and scalability; communicated frequently and.
• Served as primary editor of all clinical and nonclinical reports for a new drug application, flagging inconsistent terminology and data prior to FDA submission
• Prepared, reviewed, and submitted compliant research documentation to the FDA

• Proofread The Degree Qualifications Profile for Lumina Foundation, a $1B Indianapolis-based private foundation
• Proofread for the 2012 and 2013 editions of A Stronger Nation, Lumina Foundation’s fundamental annual report
• Edited and wrote online marketing material for the digital marketing agency GNGF as company transitioned to outsourced content
• Edited graduate dissertation using the APA style guide, with a focus on citation style and accuracy
• Edited academic journal article submission per the APA style guide on a tight turnaround

Cincinnati, Ohio

• Boutique digital marketing agency for law firms
• Coordinated, produced, and maintained print and digital content (blog, monthly newsletter, and website content) as primary manager of internal marketing communications
• Overhauled, expanded, and refined the company’s main marketing piece, giving it a more professional tone and giving us more clout
• Served as liaison with external writers, enforcing internal standards and expectations
• Edited the #1 best-selling law practice marketing book on Amazon, along with several contributing articles to Forbes and other online news forums
• Participated in the interview process of new applicants, tuning in quickly to my intuition and tailoring questions to each unique conversation

Cincinnati, Ohio

• Provided upbeat, front-end customer service in fast-paced department
• Operated cash register, answered phones, greeted customers, bagged groceries

Lycée Kœberlé, Sélestat, France

• Taught English to French high school students, planning lessons, grading oral presentations, and critiquing written content
• Succeeded in building a personal and professional network from the ground up, in a foreign place and language

The Writing Center, Muncie, Indiana

• Guided peers in all stages of the writing process, which in turn helped me to refine my own writing process as well
• Operated the front desk, answering the phone, greeting walk-ins, scheduling appointments, and responding to e mails

Porto San Giorgio, Italy

• Taught English to Italian children ages 7–13 at an English summer camp

The Rinker Center For International Programs, Muncie, Indiana

• Answered phone and e-mail inquiries, greeted visitors, managed appointments, recorded/managed data with Microsoft Office, maintained office order and organization, sorted mail
• Familiarized myself with office equipment and supplies
• Gained the ability and patience to work and communicate with people of various backgrounds and ethnicities

Bachelor Of Arts (B.A.), French Language And Literature, 3.96 Gpa

Minors: English literature and dance Graduated Summa Cum Laude from Honors College BSU Presidential Scholarship: 4 years Dean’s List: 4.

Education record

Study abroad and cultural immersion program in Caen, France, with coursework taught in French.