Jessica Castro Email & Phone Number

Onboarding & Compliance Support- phone & email support for issues related to fraud, user vetting, compliance, security and legal documents Training /Continuous Learning initiatives: - Onboarding Trainer: instructionaldesign; instructor led training for new team members - Buddy Program Project Lead: onboarding agenda creation, nesting, mentoring and coaching for new hires, documentation updates, knowledge assessment creation and updates - Runbook Checklists: creation and updating of checklists to summarize the steps of our ticket-handling process for each use case Employee Engagement initiatives:- Social Event Committee Project Lead - planning and executing of social meetings to promote engagement between LATAM, NAMER, EMEA and APAC teams.- former Colombia Hub Council member - Events Committee: planning and executing of social events for the Colombia-based employees

Bogota,D.C., Capital District, Colombia

Software Licensing audits in Europe, North America, Brazil and LATAM for Oracle, Micro Focus, SAS, Finastra, Cisco, Qlik, among other business solutions software corporations.- Accounts management - Client engagement - Contract analysis and risk assessment - Coordination of internal tasks among several teams- Compliance report presentation

Bogotá, Bogotá D.C. Department, Colombia

- Soft Skills and Language training for adult learners to improve their CEFR level and meet several different requirements established by clients;- Soft Skills/Language coaching for different accounts such as AirBnb, COX, Capital One, Google, among others.- Agenda and material creation for the courses and workshops offered

Bogotá D.C. Area, Colombia

GoDaddy Training Team - New Hire training support;- New Hire nesting; - Products & Processes workshops for current employees;- Workshop material creation

Bogotá, Bogotá D.C. Department, Colombia

Godaddy Portuguese Chat & Inbound Calls- Sales & Technical Support by phone and chat: DNS, Web Hosting, Private Servers, E-mail Configuration, Website Builder, E-mail Marketing tools, SEO, SSL Certificates, Microsoft Office Products and Reseller programs.

Rio De Janeiro, Rio De Janeiro, Brazil

- WhatsApp customer service; - Social Media management

Rio De Janeiro Area, Brazil

- Individual/Group English Grammar and Vocabulary classes;-Individual/Group English conversation classes; - Personalized language training for specific needs (traveling, job interviews, work/school presentations, business meetings, etc)

Rio De Janeiro E Região, Brasil

begginer, intermediate and advanced (including conversation) English classes for speakers of other languages in an environment where only English is allowed since the first day of class. Students ranged from children to adults.

Exton, Pa - Usa

- Answer customer calls and e-mails; - Log incidents in the Database;- Assist the Customer Service Department in checking invoices, filing, and other related tasks;- Provide 24/7 assistance to customers and law enforcement officers in various situations such as robberies, accidental activations, device troubleshooting, login problems, etc;- Delegate functions to call center representatives;- Elaborate a detailed daily report on the tasks that were performed during the shift, personnel issues, customer phone calls, employees phone calls, incidents that happened during the shift, etc;- Provide training on the company’s GPS system for all new employees from all departments

Pompano Beach, Fl - Usa

- Customer service duties;- Organize daily schedules for glass technicians;- Order supplies and manage inventory; - Make claims to insurance companies for headquarters and their subsidiaries in three different states; - Personal assistance to the company’s owners and directors when needed

Pompano Beach, Florida

- Liaison amongst newspapers, magazines and television;- Advertising and media scheduling;- Art work revision; - Accounts payable and receivable for a law firm’s marketing department;- Contract cancellations and renewals

Pompano Beach, Fl - Usa

- Answer inbound calls;- Filing;- Scheduling;- Billing insurance companies;- Pending/past due medical bills follow-up/ Settlement negotiation - Assist clinic’s owner as necessary

Review scanned documents and input data to create customized databases based on individual needs of clients

Pompano Beach, Florida

- Customer service;- Scheduling;- Accounts payable and receivable;- Filing;- Maintaining inventory;- Managing owner’s personal finances

Bachelor Of Arts - Ba, Marketing, Final Gpa: 3.86

High School Diploma, Final Gpa: 3.73

Honor Roll Student

Ensino Médio