Jess Davidson Email & Phone Number

Newcastle, New South Wales, Australia

• Built relationships with internal teams as well as external clients to streamline processes.• Recommended new procedures to clients and maintained solutions-oriented problem-solving for long-term client relationships.• Assessed client needs and developed plans to adequately address current and future objectives.• Worked with clients to address and respond to client and partnership management issues.• Fostered client trust by addressing concerns and needs using targeted problem-solving.• Retained updated knowledge of market competition and related offerings.• Investigated and integrated new strategies to expand business operations and improve efficiency.• Coordinated team meetings to discuss developmental strategy, best practices and process improvements with both internal and external parties.• Coordinated schedules and timelines for events.• Performed event coordination for larger parties and gatherings.• Managed administrative logistics of events planning, event booking and event promotions for both internal and external events.

Newcastle, New South Wales, Australia

Greater Newcastle Area

• Engaged with customers to build rapport and loyalty.• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.• Maintained records related to sales, returns and inventory availability.• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.• Solved customer challenges by offering relevant products and services.• Used Microsoft Word and other software tools to create documents and other communications.• Used coordination and planning skills to achieve results according to schedule.• Offered friendly and efficient service to customers, handled challenging situations with ease.• Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.

Macquarie Park, New South Wales, Australia

• Managed a portfolio of Optus franchisee stores across northern NSW by providing business, marketing, retail and merchandising support• Achieved KPI sales targets across my account group by working closely with franchisees and their staff to drive sales• Developed both geographical and store specific marketing strategies and sales campaigns• Provided assistance to each franchise with the development and execution of Local Area Marketing programs - and undertook regular evaluations of each program's effectiveness• Managed the co-ordination and delivery of effective training across my franchise group• Franchise management – the key focus of this role was the development of relationships with and management of people and as such I built and maintained effective franchise relationships across my portfolio of over 30 stores• Undertook business planning both at the franchisor and franchisee level and attended to regular performance reviews with franchisees and key staff• Developed and maintained an effective call cycle and relationship management program to franchisees and stores• Undertook a regular review of store performance and viability, monitoring franchise performance against the State Business Plan and made recommendations to Senior Management to improve network returns• Liaised and maintain effective relations with all internal stakeholders necessary to assist my franchisees and stores with their whole of business needs

Macquarie Park, New South Wales, Australia

• Performed statistical sales analysis and weekly reporting to identify gaps, trends, track progress and pursue growth opportunities• Calculated and applied yearly KPI sales targets at a store level across the country• Undertook continuous monitoring and readjustment of store's KPI sales targets as required eg, new stores 6 monthly KPI reviews and store closure target relief calculation and application• Prepared national periodic reporting including an analysis of commission reports and communicated those results to the stakeholders in the business• Managed the Franchise Agreement and Franchise Disclosure documents, in addition to ensuring that franchisees/licensees were operating within organizational guidelines• Managed the national sales and customer experience program to drive consistency in putting the customer first across the network and measure customer experience and its alignment to the businesses organizational goals• Developed KPI's to measure customer experience effectiveness through developing mystery shopping scenarios, visual merchandising standards and conducting customer surveys• Undertook regular analysis of data to identify trends in superior and inferior customer experiences and the development and implementation of strategies to ensure a consistent experience across the retail network• Prepared a monthly management report and delivered it to Senior Management• Managed the franchise networks rewards and recognition program which included organizing and hosting key events• Regularly engaged with ‘sub-groups' of franchisee representatives and the National Franchise Council• Assisted with the Development, building & maintenance of a new Content Management System for a Franchise Communication platform including key performance results & online community for all of Optus Retail• Manage the procurement of inventory, uniforms, stationary, contracts and logistic for all retail outlets across the network

Melbourne, Victoria, Australia