Jessica Lumsden Email & Phone Number

San Francisco, California, Us

* Developed and implemented new hire onboarding, ongoing training, and certificationprograms for our sales, business development, solution consulting, and customersuccess teams* Planning and execution of kickoffs, business reviews, and other regular teammeetings that deliver content and outcomes aligned with business objectives* Designed, delivered, and maintained a central repository of enablement assets in closecollaboration with marketing and other GTM stakeholders (Highspot)* Supported the identification, implementation, and training of sales tools and programs tobest meet team needs* Developed metrics and reporting to measure and demonstrate effectiveness of enablementprograms to executive leadership* Worked with the VP of Global Sales to create and implement content and processes tomore effectively coach sellers & reinforce MEDDPICC

San Francisco, California, Us

* Led the development and execution of a departmental project management process to ensure timelines and goals were achieved.* Led the development and execution of a scheduling process to manage all onboarding classes, continuing education courses, in-market trainer shadowing, seller candidate interviews, on-site regional meetings, All Hands, and Team Huddle calls.* Led the creation and administration of data-driven “health cards” that would generate results to determine targeted training based on a seller’s needs, role, results, activity, and engagement. * Utilize “Health Card” results to optimize trainer schedules and total capacity.* Utilize “Health Card” data to recommend content and training delivery enhancements.* Utilize “Health Card” data to improve productivity tools usage.* Led the execution of core enablement processes, KPI interpretation, scheduling, and project management across the Revenue Enablement Team.* Led a world-class performance management team that assisted in molding behaviors while motivating and inspiring sellers using data-driven strategies.* Partnered with the Data Analytics and Revenue Operations teams to build out robust methods for tracking, reporting, and analyzing seller performance and engagement metrics.* Partnered with Revenue Leadership, Learning & Development, and Human Resources to develop creative ways of improving seller effectiveness.* Communicated the goals and best practices of talent and performance management processes and programs via written documentation and internal communication tools.* Consolidated key seller KPIs including seller performance, activity, and engagement to recommend the best avenues for seller effectiveness delivered through customized and personalized education.

Pleasanton, California, Us

* Organized and facilitated all Product & Engineering projects, cross-functional programs and internal trainings.* Partnered with Domo analytics manager to gather data on all product driven programs for senior and executive leadership.* Developed, communicated and enabled all release readiness for major product releases (internal audiences & client facing).* Managed 10+ SME (subject matter expert) groups across the organization for better CX, TS and Sales effectiveness.* Developed and implemented internal processes for Agile practicing product & engineering teams.* Scheduled & managed all monthly global initiative reviews and quarterly product planning sessions for 60+ product & engineering professionals (leaders & executives included).* Created and maintained internal product enablement assets for revenue enablement & teams to leverage.* Provided strategic partnership for senior leadership to ensure seamless roll out of data driven goals and processes.* Hosted client facing webinars to enable end users on various topics and skills.

Kitchener, On, Ca

* Built, implemented and facilitated new hire onboarding for Higher Ed, K12 & Corporate Business Development.* Built and facilitated all continuing education programs for Demand Generation Marketing & Business Development teams.* Assisted and partnered with sales enablement in account executive enablement initiatives as they pertain to BD/AE relationships, systems training (Engagio, Outreach, Linkedin, etc.), new hire onboarding and any shared company initiatives (Ex: SKO, QBRs).* Worked with marketing leaders to ensure trade shows, events, vertical/persona sprints, methodologies were rolled out and enabled with partnering teams.* Partnered with BD & Sales leadership to develop business goals/strategy and how to align enablement.* Performed research, evaluation and purchasing of new tools for enablement, BDR & sales teams (Engagio & Outreach).* Provided metrics up to senior leadership on BDR activity, BDR/Sales pipeline and system metrics.* Built out playbooks and methodologies for the business development teams (PACT, ABM, Persona-Based Selling, Social Selling, etc).* Collaborated with our 3rd party partners to enable them on D2L methodology/process, product and history.* Participated in leadership programs to strategize, build and implement a strong Learning Culture at D2L

Carpinteria, Ca, Us

* Built, Implemented and facilitated new hire training for all sales segments.* Built and implemented 30/60/90-day ramp plans for all sales segments including Business Development and Renewal Team.* Assisted Enablement teams in all other departments on internal training strategies, roll out processes and building their on-boarding for new hires.* Responsible for training Customer Success new hires on the Sales department; showing them annual numbers, quota, teams, etc.* Worked with Sales managers on continuing education topics for future on-boarding classes and internal training modules through MindTickle.* Facilitated and trained annual sales kickoff events and team off-sites.

Sunnyvale, Ca, Us

* Built all customer-facing and internal-facing implementation, retention, and customer success curriculum.* Primary trainer for all Customer Success, Account Managers and Concierge (Performance Consultants).* Responsible for training all Customer Success and Sales new hires on product knowledge, Salesforce.com, retention techniques and implementation processes.* Traveled internationally to train team members in the UK and Austrian offices* Facilitated annual sales kickoff events and summer learning summits* Provided data driven coaching and training across global sales and support teams

Carpinteria, Ca, Us

* Assisted end user administrators via webinar with the set up and implementation of the solution they had purchased.* Assisted with the training of all Enterprise Sales new hires on the basics of the Client Success role and responsibilities.* Trained Client Success new hires on all processes and procedures.* Created and maintained on-boarding how-to documentation of team processes and procedures* Created and provided internal department cross-training programs* Communicated verbally and via email with high profile business administrators* Resolved any matters of customer dissatisfaction when necessary* Attended product/content meetings to stay current with any changes that may have impacted Client Success* Assisted with the roll out of key company initiatives and LMS integrations with single sign on capabilities

Oxnard, California, Us

* Management of customer relations for various clients across a broad territory of east coast states* Customer support from order processing through product shipment* Provide freight estimates and coordinate shipping* Occasional travel for industry trade shows, marketing and sales meetings* Assist fellow associates with similar customer service duties * Communicate verbally and via email with a high volume of clientele * Resolve any matters of customer dissatisfaction when necessary

Ojai, Ca, Us

* Supervised spa operations* Conducted interviews and hiring of new employees * Assisted with functions of payroll and various accounting matters* Created employee shift schedules * Assigned appointed Spa Front Desk trainers to on-board new hires on processes and procedures * Executed employee performance evaluations and disciplinary actions * Served as acting Assistant Director in her absence * Coordinated appointments for Spa guests* Requisitioning guest area supplies * Computer application maintenance for Springer Miller System* Provided guest recovery as needed to ensure total guest satisfaction* Retail sales of spa related products

Ojai, Ca, Us

* Interacted with guests in a professional demeanor that met the AAA Five Diamond Standards * Created bookings for guests which included Massage, Facials, Body Treatments and Salon Services * Checked in and escorted guests into our facilities * Trained all new hires in Spa processes, procedures and computer systems* Retail sales/Cashier* Maintained a clean guest area * Assisted with guest recoveries * Performed various computer related tasks