Jess Cook Email and Phone Number
Jess Cook work email
- Valid
Jess Cook personal email
- Valid
Throughout my career, the feedback I consistently receive is, "You make order out of chaos," followed closely by, "You truly care about the team and the customer." I love that those are my super powers. I'm tenacious about getting after what matters - focusing on collaboration to bring out the best of my team, sweating the details that move the needle, and I spend a lot of time focused on people - their experience, their thinking, and their needs.I have 15+ years as a product leader and program manager driving product innovation, development, and deployment at scale within both startups and Fortune 50 environments—with heavy focus on the launch of cutting-edge mobile/web solutions and disruptive technologies. I center on the human within customer experiences via empathetic design thinking, product sense, and cross-functional team leadership. As a Group Product Leader, I'm exceptional at orchestrating across complex organizations on nuanced problems, not to mention product road mapping, digital ecosystem development, and strategic planning as well as customer strategy, process design, user research, risk management, and stakeholder collaboration.My personal highlight reel:• Redesigned and launched in <6 months the Portland General Electric (PGE) 600+ page website with the Google Cloud team, securing PGE’s 2020 "Customer Project of the Year" award• Formed and led PGE’s Digital Experience product team, defining the product management operating model and contributing to PGE’s leap from #8 to #2 in Forrester’s US UX Utility Index within a year• Co-created world’s first virtual account-based transit card with Apple and Google for TriMet, enabling 1.5M average weekly transit riders customers to manage their transit card via their digital wallet• Launched Hop Fastpass in Portland Metro area, leading the integration of mooveINA's platform into TriMet’s chosen backend vendor, delivering 3 mobility apps for 1.5M average weekly transit ridersI'm insatiably curious - let's connect!
The Standard
View- Website:
- standard.com
- Employees:
- 4727
-
The StandardPortland, Oregon, United States
-
Head Of Product & GrowthSerenity Jan 2024 - PresentPortland, Oregon, UsOversee company strategy and growth management for boutique creative services agency. Lead product design from creative brief through to development and launch, transforming client and end-user needs into sustainable solutions. Serve as primary account manager, managing communications for 13+ active client accounts to exceed business goals and create resonant customer experiences.• Defined company competitive strategy, target segments, and business opportunities to drive growth• Facilitate client intake and discovery, quickly establishing client trust in defining business goals and initiatives and crafting creative strategies to deliver with a high close rate on proposals• Continuously conducting analysis of the competitive landscape, market trends, and emerging AI technologies for growth opportunities and strategic focus areas to enable superior performance -
Interim CeoSerenity Oct 2023 - Dec 2023Portland, Oregon, UsServed as interim CEO during Founder/CEO’s paternity leave to ensure continued operations of key projects as well as day to day operations of finance, sales, human resources, etc.
-
Digital Products Manager (Group Product Manager)Portland General Electric Sep 2020 - Jul 2023Portland, Or, UsPromoted to lead digital product transformation in Customer Division and define the digital product vision. Directed a 10-member team responsible for enabling digital customer success solutions to meet user needs across Web, Mobile, Voice Assistant, Text, and Email platforms including support for data science, and analytics teams. Orchestrated end-to-end product life cycles within a highly regulated environment.• Formed and led PGE’s Digital Experience product team, defining the product management operating model and contributing to PGE’s leap from #8 to #2 in Forrester’s US UX Utility Index within a year• Demonstrated ownership of portfolio strategy based on customer needs and market demand to grow customer electrification• Improved business operations by integrating Customer Success teams into product life cycle and Go-to-Market plans to streamline workflows and optimize call center success during launch events• Collaborated with senior leadership to define Customer Division’s 5-year capital portfolio plan, prioritizing initiatives and adjusting strategies to optimize and achieve strategic goals• Conducted weekly continuous improvement product evaluations, monitoring progress to goals and KPI performance, prioritizing issues, customer feedback and customer success team issues -
Principal Product Manager, WebPortland General Electric Mar 2019 - Sep 2020Portland, Or, UsRecruited by top regional energy utility to manage a web product family of 7 websites to serve 2M customers. Collaborated across the company to create a strategic roadmap for introducing new features and functionality essential to helping build customer trust and provide up-to-date information on system outages, bill status, payments, and innovative energy management programs.• Launched Peak Time Rebates Flex Load program with dynamic real-time rebate calculation, personalized texts, and digital experiences, enabling targeted customers to enroll and save• Championed product operating model, ORKs, and road mapping, leveraging analytics and UX expertise to make data-driven decisions to create customer value and drive business outcomes
-
Startup Operations & Scaling ConsultantSelf-Employed May 2016 - Mar 2019Advised businesses and startup CEOs across diverse industries, focusing on growth strategies, product-market fit testing, and scaling operations. Delivered comprehensive consulting services, including competitive strategy, economic assessments, investment planning, pricing strategies, and organizational transformation. Specialized in product design, user experience optimization, and guiding executive teams through ambiguity to achieve sustainable success.• Secured 4 key acquisition/investor leads for a startup through market analysis and refinement of business strategy, product roadmap, and pitch decks.• Conducted 6 user research workshops on proposed new user flows for a startup looking to expand to a new customer segment, analyzing results to prioritize opportunities to meet market demand and customer needs• Spearheaded strategic evaluation of a novel G2M marketing initiative for a new board game-style video game, conducting distribution channel analysis and field research to develop partnership pipeline, market entry timing, and launch event strategies
-
Technical Product ManagerMoovel Group Sep 2015 - May 2018Berlin, Deutschland (Deu), DeResponsible for building at scale innovative, world-class white-label mobile and web applications transforming the modern public transportation experience. Employee 27 following Daimler acquisition.• Co-created world’s first virtual account-based transit card with Apple and Google for TriMet, enabling 1.5M average weekly transit riders customers to manage their transit card via their digital wallet• Key moovel Project/Product Manager on Hop Fastpass in the Portland Metro area. Lead the API integration of TriMet’s vendor into mooveINA's platform, in addition to designing and delivering two mobility platform components with associated front and backends. The new electronic contactless card transit system launched in 2017 and now serves 1.5M average weekly transit riders.• Defined fare collection and enforcement product family strategy within company, leveraging deep market research, customer interviews, competitive positioning analysis, and partnership with Research and Development teams on cutting-edge NFC and Bluetooth mesh technology• Successfully delivered system rollouts for 4 major public transportation agencies, encompassing 11 products that tied together web, Android, iOS, and Bluetooth hardware for 238M annual transit riders• Put users first by conducting interviews, riding along with them on their routes, and collecting feedback to enable continuous improvement. Included Engineering and Design on these fact finding missions to help everyone on the team understand user needs. -
Technical Project Manager - ConsultantNatural Factors Feb 2014 - Sep 2015Coquitlam, Bc, CaProject Manager for Factors Group's web development team in Vancouver, Canada. As the team's first Project Manager, developed processes and internal tools for scoping, tracking, and delivering work. Also planned web and social media content, wireframed web page designs, and engaged in hands-on website building. Launched and supported 18 bilingual websites (Canadian-French and English), each with associated social media accounts, coordinating teams of software vendors and outside consultants. Successfully hired and trained my in-house replacement, ensuring a smooth transition and continued success for the team. -
R&D Department And Site CoordinatorBayer Healthcare Diabetes Care Jul 2009 - Oct 2013Project Manager reporting directly to Site Director with roles and responsibilities to ensure site infrastructure and support business functions perform in alignment with management’s strategy. Was responsible for investigating and initiating projects based upon identified needs, reporting performance to management, and independently resolving issues with minimal oversight. Functional areas responsibility included IT, Facilities, Legal, and Capital Investment.Additionally supported program's product teams in development of innovative medical device, including management of product design requirements, coordination of delivery timelines across multiple sites, editing and preparing regulatory documentation for FDA submission, overseeing program risk registers, and supporting Stage Gate reviews of product components in front of review boards.
Jess Cook Skills
Jess Cook Education Details
-
Willamette UniversityFrench
Frequently Asked Questions about Jess Cook
What company does Jess Cook work for?
Jess Cook works for The Standard
What is Jess Cook's role at the current company?
Jess Cook's current role is Product Leader and Operator | compassionate + curious + creative.
What is Jess Cook's email address?
Jess Cook's email address is co****@****ail.com
What schools did Jess Cook attend?
Jess Cook attended Willamette University.
What skills is Jess Cook known for?
Jess Cook has skills like Project Management, Customer Service, Public Speaking, Team Leadership, Event Planning, Microsoft Office, Communication, Process Improvement, Nonprofits, Budgets, Photography, Logistics.
Who are Jess Cook's colleagues?
Jess Cook's colleagues are Didem Didems, Mailto:jane Keister, Kirthi Sundararajan Pmi-Acp, Csm, Amy Swanson, Vanzwol Jim, Kevin Sale, Chfc, Cfp®, Rachael Lesley.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial