Jessica Cortes Email and Phone Number

Provided support for Station Controller software on the ATTD Chandler manufacturing floor.Deployed and maintained multiple software applications in production environment.Supported Beta test cases for new software applications.Created and maintained troubleshooting documentationsResolved station controller issues using XML configuration files, log files, diagnostic tools, other software support toolsCreated multiple data collection models to monitor tool performance and material quality

Software Engineer Undergraduate Intern working at Intel's Assembly and Test Technology Development (ATTD) Automation Operations:• Implemented new features, debugged, and updated the interface design to a Database UI application, that is used for viewing incident tickets from multiple Intel factories, by utilizing C#, Visual Studio, and WinForms while practicing agile development using Azure DevOps• Created training documentations and a Sharepoint Online Communication website for Automation Factory Operations Support on data transfers, amongst tools and factories, in an Oracle Database for the Die Prep, Assembly, and Test Process flows by working with PL/SQL developer and other internal database applications• Collaborated cross functionally with Senior Engineers and presented to Senior Staff members final results on projects and training material

• Timely follow up with physician offices regarding outstanding orders• Processed 300+ signed orders daily using Forcura documentation management system• Entered/updated order documentation on Homecare Homebase software• Communicated with clinical staff and internal Sales Staff on problem orders• Mailed orders to physician offices

• Interviewed hospital patients and their families using MyRounding application • Viewed and updated Hospital Consumer Assessment of Healthcare Providers and Systems report • Updated and made corrections on hospital’s Patient Guide pamphlet • Helped preparations for Leadership Development Institute day • Put together over 100+ BHCP folders for New Hire Orientations • Entered complaints/grievances into the Health Care Advisor Series for further review • Assisted in daily Guest Relations operations

• Achieve daily sales goal• Correctly completing cash register transactions• Accurately remerchandising collections and displays• Forming positive relationships with regular customers• Making recommendations to customers• Providing product knowledge and company procedures• Organizing product displays• Participating in biannual physical inventory counts

• Completed 20+ superbills daily for patient appointments• Made new patient and follow up appointments using Practice Fusion software• Called and verified insurance eligibility• Assisted all incoming phone calls• Completed transactions such as copayments and purchases of goods• Uploaded faxes and emails on to Practice Fusion