Provided executive-level administrative support to the Principal Investigator and four research faculty members at Duke University School of Medicine’s PCB McDonnell Lab. Expertly managed complex calendars, scheduled appointments, and coordinated events to support research and academic priorities. Oversaw international and domestic travel arrangements, including detailed expense reporting through SAP Concur, ensuring seamless logistical planning. Supported grant proposal preparation with editing, formatting, and compliance review. Prepared manuscripts, presentations, and lectures with exceptional attention to detail, incorporating professional formatting and graphic design. Additionally, facilitated general office operations and ancillary tasks, maintaining a well-organized and efficient environment to enable research and academic excellence.

In my role as a Client Success & Engagement Specialist at a nonprofit in North Carolina, I led initiatives to drive performance improvements and create strategic solutions for business operations, brand identity, and client experience. By streamlining communication workflows and establishing a culture centered on DEI standards, I contributed to the company's success in bridging disparities and fostering employee engagement. Skilled in delivering personalized support to diverse, international member bases through intake calls and ongoing communication. Proficient in resolving inquiries, anticipating needs, and fostering long-term relationships to align service delivery with organizational goals. Proficient in utilizing CRM software to efficiently manage complex, international member databases for non-profit organizations, ensuring seamless communication, accurate data entry, and comprehensive reporting.

Provided comprehensive administrative support across multidisciplinary areas at UNC Health Care, including pediatric clinical management, patient relations intake, and faculty scheduling for teaching and doctoral support. Conducted bedside patient intake for Memorial Hospital, coordinated pediatric appointments, and facilitated faculty schedules to ensure seamless clinical operations. Supported the Radiology Informatics team by preparing medical records and radiology reads for emergency room physicians while maintaining strict compliance with HIPAA regulations. Proficient in EPIC healthcare systems for cross-training, scheduling, and processing medical record requests, ensuring accuracy and efficiency in a high-pressure environment.