Processed outgoing surgical, pain management, and imaging referrals in a fast paced clinical office environment. Worked with CPT, HCPCS, and ICD 10 codes to secure insurance authorization for various medical procedures. Used Epic software to review chart notes and document outgoing referrals. Regularly interfaced with Anthem, United Healthcare, Medi-Cal, Medicare, and California Health and Wellness insurances.

Assisted in planning and delivery of weekly lessons for Northern Sierra Miwok and Nisenan languages. Assisted in the organization and classification of Language Department materials, including identifying and handling sensitive information. Used Microsoft Word and Excel to compile research data on relevant topics. Assisted in planning and facilitating events with activities for all ages. Processed reimbursement and travel financial forms.

Served as instructor in first year German for classes of up to 25 students

Served as instructor of record for undergraduate German language courses. Taught German 101 section 005 in the Fall 2016 Semester, German 102 sections 002 and 003 in the Spring 2017 semester as well as section 001 in the Summer 2017 semester and German 201 sections 001 and 002 in the Fall 2017 semester.

Planned and facilitated recreation activities for youth ages 5 to 11. Was responsible for up to 20 participants at any given time.

Provided interpretation service to hearing impaired customers via Dragon dictation software. Maintained a lifetime average of 98.6% accuracy on test calls with an all time high score of 99.8%. Scored consistently well on weekly login percentage and often exceeded expectations on monitored calls. Scored 4.8 on a 5 point scale in 2015 annual review. Recipient of Employee of the Month award for May 2016.

Worked to provide desktop technical support to university research personnel and faculty. Worked to assist in server migration of the Chemistry department. Other duties included software installation, hardware repair, replacement, and installation, identifying and isolating viruses, networking computers on a domain, and resolving customer needs.

Worked in a fast paced and busy retail location providing outstanding customer service. Recognized on two separate occasions for customer care excellence by immediate supervisors. Duties included stocking and facing shelves and displays, photo processing, cashier and POS operation, and loss prevention.

Worked nightly security to ensure safety of bar and patrons. Became familiar with Arizona state liquor laws. Duties included ID inspection, customer relations, dispute resolution, cleanliness and maintenance of the facility, and ensuring patrons had safe transportation home.

Worked in district office providing information about community college courses, activities, and personnel. Duties included phone and search engine operation, creating outbound mailings for customers on demand and customer service and satisfaction.