Jesse Boles Email & Phone Number

Chicago, Il, Us

Tucson, Arizona, United States

Ace Hotel Chicago

Orlando, Fl

I facilitated comprehensive project management efforts for new hotel initiatives, including design review, business planning, pre-opening/operating budgeting, coordination of local executive committees, and corporate stakeholder management. I maintain and enhance existing as well as new brand operating standards, to ensure program relevance and cost feasibility. Some key achievements from this role include: -- Authored new hotel space planning program alongside the design and construction team to simplify the process and ensure projects were operationally efficient. -- Established new staffing models to ensure consistency in pre-opening plans as well as alignment with building programs. -- Improved pre-opening budget process to simplify budget writing and approval process while maintaining competitive edge. -- Assisted with the configuration of Point of Sale (POS) system alongside the IT team to ensure incorporation of all financial controls. -- Revamped brand standard with a focus on qualitative standards and approved suppliers for guestroom amenities/cosmetics, fitness equipment, linen/terry, guestroom electronics, and food and beverage tabletops. -- Served as key advisor for the revision of existing Quality Assurance (QA) program applicable to guest satisfaction surveys, employee opinion surveys, mystery shops, corporate audits, and online reputation management. -- Design advisory, budgeting, and operations development functions for early stage projects in Berlin, Budapest, Atlanta, Hartford, Prague, Dubai, Itapema, Desaru Coast, and Dailan.-- Led pre-opening aspects for the first-ever mainland hotel in Shenzhen, China, including budgeting, operations development, procurement, logistics planning, and more. -- Chosen as a member of the task force charged with transformation of the Hard Rock Palm Springs location from a licensed hotel to the company’s first managed property.

Orlando, Florida Area

I was recruited to join the Hard Rock team as a go-to resource for operational excellence on various levels based on organization’s project needs in a consulting capacity. Some key achievements from this role include: -- Deployment Abroad: Operations Development of a 258-room project in Dubai, UAE. Represented the company as a core liaison and team builder between the corporate office and a multitude of teams, stakeholders, vendors, and planners (2015). -- Global Operations Development: Developed, recorded, and published high-level brand standards for operational consistency applicable to the finance, HR, sales & marketing, and property operations departments (2015).

Asheville, North Carolina Area

During this time, I oversaw a 500-member team spanning $34M in annual revenue, a $22M budget, 10 food and beverage outlets, and a $15M+ banquet operation. Some key achievements from this role include: -- Change Management: Guided team through 2 ownership transitions in a single year while improving guest experience and financial performance. (2012, 2013). -- Leadership Development: Appointed Interim Director of Food & Beverage to appropriately and effectively train, coach, and mentor 8 department directors during transition (2013). -- Process Improvement: Optimized enterprise-wide resource allocation approaches through the design and introduction of a new data-based forecasting model (2013). -- Program Enrichment: Pioneered a new beverage program and relevant pricing model to reduce stock-on-hand by 30% and improve profitability by 2 percentage points (2013). -- Guest Experience: Drove a 10% increase in guest feedback scores within 1 year, while also bringing the location’s company ranking from #45 to #12 (2013, 2014). -- Revenue Growth: Achieved 2nd highest company revenue ($34M) and the highest dept. profit (35%) (2013). -- Earned promotion into role following 1 year of successful results within a heavily-weighted operations role as the Director of Food & Beverage (2013, 2014).

Dallas/Fort Worth Area

During this four year period I worked with leadership teams to develop brand service cultures across a wide range of hospitality operations. In 2010, my team initiated two of the largest and most complex training and measurement projects undertaken by FreemanGroup. In May 2010, we kicked off a nationwide service training initiative for Trinidad and Tobago, a country of 1.4 million people. The project targeted providers in all areas of the tourism industry, including those in the immigration, customs, taxi, hotel, restaurant, retail, and other sectors. In June 2010, work began on the development and implementation of an airport-wide service initiative at Hartsfield-Jackson Atlanta International Airport, the world’s busiest air traffic center.I also led the execution of brand-specific measurement programs for Wyndham Hotel Group, Hard Rock International, Delaware North Companies, and MGM Resorts International.I had the privilege of consulting during the openings of Hard Rock Hotel San Diego, MGM Grand Detroit, Aria Resort & Casino, CityCenter, and the historic Mauna Kea Beach Hotel on the Big Island of Hawaii, among others. I have helped develop and lead customer service training initiatives at existing properties including Destination Hotels and Resorts, Windsor Court Hotel New Orleans, and The Mirage Resort & Casino.

Dallas/Fort Worth Area