Jesse Banda Email & Phone Number

Salinas, California, United States

- Create and maintain studio website and social media accounts.- Travel with competitive dance team to dance competitions and performances to create digital content.- Create printed and digital marketing materials designed to drive campaigns.- Oversee preparation of marketing copy, images, videos, emails and other collateral.

Monterey, California, United States

- Worked closely with festival executives to determine training goals and resolve service issues.- Created guest service and event safety training program for 100+ festival volunteers.- Supervised onsite volunteers of 20+ in VIP chateau.- Streamlined artist autograph signings by implementing new guest flow techniques.- Organized, coordinated and deployed VIP events while focusing on delivering superior customer service.- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.

Central California

- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 20+ team members and volunteers.- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.- Supervised onsite team of 20+, including caterers, audio-visual technicians, and facility management team.- Proved successful working within tight deadlines and fast-paced atmosphere.

Salinas, Ca

- Oversaw preparation and management of event budgets to deliver at or below projected costs.- Managed 1,500 seat Sherwood Hall multi-purpose theater.- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.- Prepare all event contracts.- Negotiate costs with event clients and vendors.- Supervise set-up and operation of all special events.- Assist with creation and implementation of Education and Public Programs.- Investigated and integrated new strategies to expand business operations and grow customer base.- Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Salinas, Ca

- Determined readiness of written pieces, made changes and approved final versions for publication.- Communicate with writers regarding content submissions.- Produced audio podcast and video content for YouTube page- Prep teams prior to interviewing guests for roundtable and red carpet interviews.- Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff.- Maintained professional, friendly and productive relationships with studio representatives and sponsors.

Monterey, Ca

- Support Special Event and Corporate Sales team.- Organized and implemented corporate events with as many as 1,000 guests.- Collaborated with upper management to implement continuous improvements and exceed team goals.- Increased profits through providing excellent customer service and following established guidelines.- Coordinated vendors, catering and volunteers for reception events.- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.- Staffed events by maintaining roster of available personnel and reliable service providers.- Supervised staff during events, including tracking positions and maintaining efficient performance.

Universal City, Ca

- Support VP of Integrated Marketing and Creative Services Team.- Use SRM system to process all department invoices and purchase orders.- Organize department meetings.- Supervise in park special events and radio broadcasts.- Prepare and submit monthly expense reports for V.P.- Interpreted profits and loss statement, planned accordingly and adhered to annual budgets and fiscal year promotional calendar.

Universal City, Ca

- Support VP of Publicity, along with entire PR and L.A.- Process department invoices and expense reports for V.P.- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.- Responded to requests for information from media or designated appropriate spokesperson or information source.- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.

Universal City, Ca

- Support vice president of Universal Creative and entire Creative Team.- Interact and maintain relationships with high profile clients and vendors.- Organize all travel accommodations for Creative team.- Screened calls and emails and initiated actions to respond or direct messages for managers.- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.- Processed travel expenses and reimbursements for executive team and senior management group.- Worked with senior management to initiate new projects and assist in various processes.- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for vice president.- Coordinated events and worked on ad hoc projects.- Answered high volume of phone calls and email inquiries.

Universal City, Ca

- Oversee the staffing and daily operation of major theme park attraction (20,000+ daily visitors).- Maintain employee break and lunch schedule within union guidelines.- Ensure all Studio Guides maintain company Guidelines and standard operating procedures during tours.- Present a full length tour of the Universal Studios lot and provide an informative and positive experience for all guests taking the tour.- Engage in public relations with guests by answering questions while upholding all company guidelines and standards.

Anaheim, Ca

- Oversee the staffing and daily operation of major theme park attraction (50,000+ daily visitors).- Effectively raised monthly Mystery Guest scores by 30%.- Operate major theme park attractions while following all company guidelines and safety procedures.- Served customers in a friendly, efficient manner following outlined steps of service.- Resolved conflicts and negotiated mutually beneficial agreements between parties.- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.- Developed and implemented performance improvement strategies and plans to promote continuous improvement.- Worked flexible hours; night, weekend, and holiday shifts.- Offered friendly and efficient service to all customers, handled challenging situations with ease.