Jesse Boothe Email & Phone Number

Englewood, Co, Us

Englewood, Co

Leading and building capable employees. Subject matter expert on Siebel Field Services and the wireless applications utilized by field technicians. Support internal and external team members as it relates to system use and functionality specifically around the Wireless application. Manage a high degree of change in a fast paced, complex, and demanding environment. Establish and sustain strong on-going relationships with IT and business partners. Responsible for managing the overall performance and delivery of large / cross-functional projects; including scope, schedule, risk, issues, and budget. Effectively interact with multiple IT and other cross-functional teams to accurately articulate business requirements for future mobile application enhancements, including functional and design recommendations to upper management. Reporting, recording, and resolving incidents, including root cause analysis and identifying repeat issues among various applications and systems. Lead development and implementation of policy and procedures including but not limited to Field Services mobile applications and workflows. Responsible for various system administration and configuration tasks and the QA testing of those tasks of proprietary applications as well as third party applications, business processes for all wireless applications. Resolved escalations as reported by wireless user base and vendors. Responsible for coordination and facilitation of user acceptance testing (UAT) across multiple Field Services applications including detailed tracking and progress reports.

Englewood, Co

Subject matter expert on Siebel Field Services and the Wireless Application (FSTP). Support internal and external team members as it relates to system use and functionality specifically around the Wireless application, handheld devices. Responsible for various system administration and configuration tasks. Responsible for supporting user functional acceptance testing (UAT) across multiple Field Services applications including detailed tracking and progress reports. Analyze business requirements, architectural requirements, and enterprise level designs and extract application specifications. Confer with business analysts involved in documenting functional requirements to analyze currently operational procedures, identify problems, and learn specific requirements for integration. Provide detailed descriptions of new or modified application functionality to meet the user's needs described in the business requirements. Provide informed guidance to design teams regarding the capabilities of various field applications. Establish and sustain strong on-going relations with IT and business partners. Reporting, recording, and resolving incidents, including root cause analysis and identifying repeat issues among various applications and systems. Assist with building and understanding ad hoc and long term reports utilizing Siebel Analytics/Oracle Business Intelligence Enterprise Edition.

Englewood, Co

Business end of developing, beta testing, and supporting end users of upcoming and existing cellular applications for field operations. Assess corporate needs against individual site wants of regional site mapping for all 50 states, making necessary changes along with IT to ensure all work orders, technicians, and appropriate information is smoothly transitioned to newly created service regions. Key role in choosing and beta testing handheld equipment for field services. Ensure proper provisioning of field technicians for applications due to level of access, including creating all technician/subcontractor schedules for routing purposes. Create policies/procedures/job aids for all technicians for applied applications for ~25,000 employees.

Englewood, Co

Technical support for customers of satellite programming. Customer service and troubleshooting to ensure proper installation from the satellite dish, wiring, programming, and installation.