• Sole administrator of all network and telephony infrastructure for VDOT call center consisting of over 40 virtualized RedHat and CentOS servers in ESXI hosts and 15 Cisco network devices. • Develop python and bash automation for regular processes such as system backups.• Research and develop new technologies to increase system and end user efficiency.• Familiar with a variety of application suites including Avaya Aura, Microsoft Dynamics, Google Workspaces, VMWare vSphere, PRTG, and Windows Server Administration Tools.• Planned a cloud migration to eliminate all on-prem server infrastructure, saving the organization thousands of dollars annually.• Create and update documentation for future engineers and end users alike.

• Administration of network infrastructure of company’s 12 locations, including deploying and maintaining Fortinet and HP firewalls, gateways, switches, IPS, cameras, and VOIP devices.• Secure the network through network access, monitoring control, writing and maintaining documentation.• Troubleshoot TCP/IP connectivity and LAN/WAN infrastructure performance.• Complete overhaul of the company’s computer inventory system, utilizing automated SQL reports to deliver information to the necessary departments saving hundreds of man hours.

• Supported over 400 end users as the primary contact for all hardware and software related issues.• Led orientation for all new employees on how to follow I.T. best practices, including how to spot social engineering attempts such as phishing.• Deployed the necessary infrastructure and documentation for the organization to go fully remote.