• 100% remote• Assisting with Branch Life Cycle• Infrastructure Rack cleanups• Work with the Network team to ensure connectivity after a Cleanup• Work with the Branch Managers to explain, coordinate & schedule the Rack cleanup• Using Visio to create a before & after design for Rack cleanups• Generating cable vendor work orders for cleanups & when needed• Placing equipment orders for the Rack cleanups• Monitor SDWAN Router services such as Speed Test, DHCP, ARP in Command Link

• I work on Layer 1, 2 & 3. Anything from Ethernet cable run to AP/PC/TV/Voice/printer/mobile devices to a switch to Router/Firewall/Gateway/Cradle Point to Internet Circuit/SDWAN turn up services. Surveys to scout cable distance & access, power & data. • Registered on WorkMarket.com & FiledNation.com online technology related jobs• Chase Bank online ticket incidents• Structured Cabling and Networking Troubleshooting• Low voltage cabling - Cat5e/Cat6/Cat6a, Rough -In & Final termination• Rack & Stack switches and Network equipment• Refresh Network equipment, Circuit turn-ups, • Wireless Infrastructure under 802.11 standards• Strong Customer Service & Interpersonal skills• Voice technology upgrades

• 100% remote• IP Telephony support role• Worked on POTS over Cellular project– Converted stores from copper lines to cellular lines• Worked on phone migrations• Worked with 3rd party vendors to Manage Unified Communications – Zoom and Call Manager• Worked with Network team to coordinate equipment installs• Administration for Command Link & Concord e-fax services• Tickets under their Fresh Service system

• IT Support for tier II & III• Helpdesk/Desktop/Network Tech role• Service and support 800 users in El Cajon, Santa Ana, Mexicali, and Phoenix facilities• Troubleshoot shop floor incidents for computers communicating with Machine PCL (SCADA)• VOIP - Polycom system, creating extension numbers, configuring phones and assigning voice mail • Manage Network devices – DHCP, VLAN’s, DNS services • Manage and Maintain tape library NetBackup by Symantec• Manage Microsoft System Center Configuration Manager (SCCM) for patch management, deploy software, Remote tool to support and Manage Desktops and Laptops• Active Directory (AD) duties including, managing users and computers, adding users to membership groups• Asset & Inventory Management • Assist with their Amelia ticketing system

• Worked with online services and Chase Bank incidents• Rack & Stack switches and Network equipment• Refreshed Network equipment, Circuit turn-ups, • Installed & supported Wireless Infrastructure under 802.11 standards• Strong Customer Service & Interpersonal skills• Completed a Project for Hospitality Network Technologies (HNT) an American company operating in Mexico, I lead a small crew to rollout Wireless & Video-on-demand at the Grand Solmar in Cabo San Lucas

• Supported 40 remote sites with 30% travel• Strong organization skills, excellent team player & ability to adapt to change • Refreshing equipment: Cisco Routers/Switches, Network gear, servers, wireless, IP phones • Familiar with Cisco routers 2811, 1941 & 2901– Updating IOS, console in, circuit turn ups, creating sub interface for VLAN’s, failover circuit testing, creating & managing DHCP scopes• Familiar with Cisco switches 2960, 3550, 3750 – Updating IOS, Console in, Creating/configuring VLAN’s, Spanning tree, configurating ports with multiple VLAN’s, trunking ports, modifying port speed for legacy devices to a lower speed• Familiar using MS Visio to draw MDF room & rack layout with electrical specs & IDF racked equipment layout• Active Directory – Best Practices - Managing users & computers, adding group membership reset passwords, managing GPO’s & assigning role-based permissions• Storage – Deploying and managing NAS devices, creating and maintaining network shares• Virtualization – Oracle VirtualBox, KVM, VMWare creating VM - allocating memory & space, loading ISO & running setup to install OS, configure VM for the network• Experience in Wireless 2.4 & 5.0 GHZ spectrum bands & 802.11 standards. Familiar products: Cisco Maraki, Motorola (now Zebra), Ekahua and Aerohive• SOTI MobiControl (Mobile Device Management) to manage Mobile devices such as Motorola MC9090, Zebra MC3190 and Android & iPhones• Configuring & managing Cisco Routers & switches - Circuit turn-ups, failover testing, VLAN trunking & spanning tree protocol • LAN/WAN support & troubleshooting using Wireshark • Manage network projects & provide support• Experience in vendors relations - SOW, SLA, break/fix work orders• Good understanding the ISO layer 1, 2 & 3 such as: VLAN trunking, routing protocols, spanning tree, and cabling standards• Cisco Call Manager - Basic Administration with IP phones and creating voice mail in Unity

• Experience with Data Centers – Maintenance on Infrastructure, Telco lines, racked servers, cable management, UPS, CCTV & Telecommunications components• Developed & implemented company’s desktop cloning deployment process. Established guidelines, support documents for Desktop Support department• Managed roll-out for Windows 95/98 to 2000 environment • Design, configure, maintain & implement Cisco Routers & Switches, HP Printers, Wireless, IP Phones• Managing & supporting varies systems, Novell, Windows NT environments

• Experience in a technical support environment managing and troubleshooting desktop, computer and software issues.• Responsibilities included all aspects of systems administration, including installation, configuration, technical support, end user support• Managing & supporting varies systems, Novell, and Windows NT environments