Being a servant leader to an inside team responsible for delivering IT solutions to customers across Canada

In this role, my team and I are responsible for growing the market share of Dell's Data Centre LOBs. Our success is driven by aligning individual/team objectives with priorities & resource allocation to support organizational goals & business strategy. The key strengths I bring to this role are:People First – Putting people first isn’t a strategy, it’s a culture. It’s an ethos I have inherited from my upbringing and developed starting with customer service-oriented jobs as a… Show more In this role, my team and I are responsible for growing the market share of Dell's Data Centre LOBs. Our success is driven by aligning individual/team objectives with priorities & resource allocation to support organizational goals & business strategy. The key strengths I bring to this role are:People First – Putting people first isn’t a strategy, it’s a culture. It’s an ethos I have inherited from my upbringing and developed starting with customer service-oriented jobs as a young adult and refined in my current career. It’s how I am wired and it’s something I exude to my team.Technology and Products – I have an innate curiosity of how things work which translates well to technology and products. This thought process has allowed me to bridge sales and tech, as well as coach others to do so.Relationship Focused – Whether it be business, personal or anywhere between one of my core strengths is building relationships, creating connections between the right people and cultivating growth from it. Show less

Managed the Server and Storage business with a Solutions Consultant, Account Executive and Inside Sales Rep for Enterprise accounts in western Canada.Added value to the sales cycle by creating customer relationships and offering a consultative approach.Configured and optimized technical solutions.Manage revenue targets and growth targetsDelivering sales and technical training to the Enterprise Inside Sales organization and customers.Creating weekly, monthly and quarterly… Show more Managed the Server and Storage business with a Solutions Consultant, Account Executive and Inside Sales Rep for Enterprise accounts in western Canada.Added value to the sales cycle by creating customer relationships and offering a consultative approach.Configured and optimized technical solutions.Manage revenue targets and growth targetsDelivering sales and technical training to the Enterprise Inside Sales organization and customers.Creating weekly, monthly and quarterly sales forecasts.Managing pipeline/opportunities.Maximizing sales opportunities across existing customer portfolio. Show less

Developing & executing against a strong daily/weekly/monthly management process.Performance management through spot coaching, sales strategizing and when necessary, formal performance improvement planning.Maintaining an outstanding level of customer service through hiring, coaching and developing a world-class team of phone-based sales representatives.Act as an escalation point to customers, both internal & external to constantly improve customer experience.Work closely with… Show more Developing & executing against a strong daily/weekly/monthly management process.Performance management through spot coaching, sales strategizing and when necessary, formal performance improvement planning.Maintaining an outstanding level of customer service through hiring, coaching and developing a world-class team of phone-based sales representatives.Act as an escalation point to customers, both internal & external to constantly improve customer experience.Work closely with field-based sales teams on sales strategy, customer touch (frequency), sales gap closure.Work with marketing & training departments to develop and execute against sales rep engagement and development programs.Work with management team on developing sales plans.Keep updated on product and industry knowledge.Tightly mange a 30, 60 and 90 day forecast and pipelineAnalyze reports and KPI’s to identify business trendsStrategize with District Sales Manager(s) to grow the business Show less

Configuring technical solutions.Manage gross profit and revenue targets.Assist in creating go to market strategies.Evaluating and motivating the sales force.Delivering sales and technical training to the Sales organization and customers.Creating monthly and quarterly sales forecasts.Managing pipeline/opportunities.Maximizing sales opportunities across existing client portfolio.

Built a platform from which the sales force can receive efficient assistance and speedy turn-around.Conducted meetings with Sales leaders to help analyze and develop solutions to ensure the sales force receives a consistent and high quality product.Delivered training to the Sales and Business Development organizations.Worked with Business Development leaders to assist in the on-boarding of the Triage program across the BD organization.Ongoing meetings with the Business… Show more Built a platform from which the sales force can receive efficient assistance and speedy turn-around.Conducted meetings with Sales leaders to help analyze and develop solutions to ensure the sales force receives a consistent and high quality product.Delivered training to the Sales and Business Development organizations.Worked with Business Development leaders to assist in the on-boarding of the Triage program across the BD organization.Ongoing meetings with the Business Development managers to identify resources to staff the Triage support team.Worked closely with the IT organization around the creation, use and testing of the Guru Gateway tool (a proprietary software tool to connect sales representatives with the correct pre-sales resources)Manage the team’s SLA for responses, completion and feedback scores. Show less

Managed marketing dollar and rebate dollar targets.Creation of long-term strategic growth plan based on market analysis and key goals from Lenovo and Softchoice.Conducting quarterly reviews of Lenovo and Softchoice sales, marketing activities and strategic goals.Aligning, planning and execution of individual activities with quarterly and year-end sales objectives.Making strategic contributions to product launches, promotions and advertising at high profile… Show more Managed marketing dollar and rebate dollar targets.Creation of long-term strategic growth plan based on market analysis and key goals from Lenovo and Softchoice.Conducting quarterly reviews of Lenovo and Softchoice sales, marketing activities and strategic goals.Aligning, planning and execution of individual activities with quarterly and year-end sales objectives.Making strategic contributions to product launches, promotions and advertising at high profile exhibitions.Building training platforms to be delivered by Technical Architects to the Sales organization. Show less

Configuring technical solutions.Manage gross profit and revenue targets.Assist in creating go to market strategies.Evaluating and motivating the sales force.Delivering sales and technical training to the Sales organization and customers.Creating monthly and quarterly sales forecasts.Managing pipeline/opportunities.Maximizing sales opportunities across existing client portfolio.

Assisted and supported the Sales organization across North America.Configured hardware solutions based on the customer’s business needs and budget.Meeting with Sales representative’s SLAs.Creating and delivering training to the Sales organization based off Softchoice’s needs at the time.Being trained and certified across various hardware vendors and product lines.Assisting Sales representatives in uncovering further hardware opportunities.

Business to business and consumer computer sales and customer serviceDiagnosis and repair of desktop and notebook computers