Director Of Patient Care Services
Organized and compassionate coordinator of outpatient care services at a mental health facility providing guidance and access to supportive resources for individuals and families. An adaptable, detail-oriented leader with 18+ years of managerial skills, a strong understanding of the big picture, and a passion for advancing the outpatient experience.- Partnered with medical/clinical providers to enhance patient care- Coordinated higher level of care for patient counseling… Show more Organized and compassionate coordinator of outpatient care services at a mental health facility providing guidance and access to supportive resources for individuals and families. An adaptable, detail-oriented leader with 18+ years of managerial skills, a strong understanding of the big picture, and a passion for advancing the outpatient experience.- Partnered with medical/clinical providers to enhance patient care- Coordinated higher level of care for patient counseling, medication management, partial hospitalization programs, transportation, and rehabilitation services- Led and improved the development of patient referral systems, including financial/legal assistance, homeless/housing resources, external psychiatric services, and specialty programs- Facilitated patient discharge process from start to finish, including initial patient contact, drafting required formal discharge documents, collaborating with outside mental health centers, and sending appropriate referrals- Processed hospital discharge summaries and ensured patient follow-up appointments are scheduled with medication providers and therapists upon hospital release- Implemented new patient intake protocols, increasing efficiencies and ensuring timely assignment of behavioral health providers- Addressed and resolved patient/provider complaints, fostering a supportive environment and improving patient satisfaction scores- Administered medication prior authorizations/insurance appeals and satisfied medical records requests- Developed/implemented training standards, increasing efficiencies and improving best practice methods- Created/updated patient forms/office documents based on company needs and insurance/billing/legal requirements- Built/maintained electronic patient forms and customized medical note templates, reducing documentation errors and streamline administrative processes- Weekly business development and operations meetings with company CEO, improving company protocols Show less
