Jesse Dasher Email & Phone Number

Cleveland, OH, US

Cleveland, Ohio

Cleveland, Ohio

• Ensured full enrichment of product information for Sherwin-Williams Consumer Brands Group
• Maintained product information integrity through our integrated Product Information Marketing Database.
• Assisted Digital Marketing Team to ensure accurate representation of products through various marketing & media channels; including Amazon, Home Depot and Lowes.
• Maintained working knowledge of products, systems and processes critical to completing daily responsibilities.

Cleveland, Ohio

• Developed and conducted training on all systems and processes utilized by the Customer Service Department.
• Assisted with technical issues and ensure agents were fully equipped to handle daily responsibilities.
• Enforced and revised methods and procedures to support a lean operation.
• Facilitated and ensured accuracy of all brand training provided to Product Support staff.
• Adopted training methods and communication techniques to accommodate the various learning styles of agents.
• Prioritized projects and tasks to help team manage workload and meet deadlines.

Cleveland, Ohio

• Broadened product knowledge through Brand training, product literature, and websites.
• Employed product knowledge to provide accurate technical support for most Diversified Brands; including, but not limited to, Purdy, Bestt Liebco, Minwax, Dupli-Color, Krylon, Duckback, and Thompsons.
• Served Product Support Team as Liaison for Duckback, Sherwin-Williams and S-W Online Account Support.
• Maintained working knowledge of products, systems and processes critical to completing daily responsibilities.

• Used acquired leadership skills to create a cooperative, supportive and highly motivated team
• Efficiently managed time and resources to achieve the highest level of customer satisfaction
• Worked collectively with Team to meet performance goals and increase store profits

• Incorporated product and application knowledge with customer service excellence to increase store sales
• Established professional relationships with retail and wholesale customers
• Worked with Team to complete daily tasks and ensure store readiness

Bachelor Of Arts (Ba), Marketing

Business Administration And Management, General