Jesse Davis Email & Phone Number

Houston, Texas

Houston, Texas

Austin, Texas Area

· Develop and maintain all competitive material for competition for all sales channels for the enterprise· Deliver Competitive training programs consistency via instructor-led, team/department meeting, web-based, distance learning or other delivery methods while improving the employees’ skills for overcoming the competition· Oversee internal competition website by updating and redefining agent and leadership tools for all sales channels· Web Designing internal competition website to be more user friendly to all sales channels to obtain competitive knowledge· Increased website usage to over 70% and trained nearly 2,000 agents and leadership

Austin, Texas

· Handle transitioning and development of all new hires for the retention department in Texas· Deliver retention training programs consistency via instructor-led, one on one, web-based, distance learning or other delivery methods while improving the employees’ skills for higher performance· Design and implement approved cost effective sales training programs for over 300 agents.· Prepare for training in advance including review of materials, classroom environment and logistics · Consult with management to gain understanding of their training needs through analysis, reports, surveys, focus groups and/or interaction to achieve business results

San Antonio, Texas Area

· To oversee and supervise the day-to-day operation of inbound sales representative· Mentoring and developing of the skill sets of inbound sales representatives· Specifically, this includes, training, side-by-sides, silent monitoring, verbal and written counseling of employees and handling customer escalations

· Deliver sales training programs consistency via instructor-led, one on one, web-based, distance learning or other delivery methods while improving the employees’ skills for higher performance· Design and implement approved cost effective sales training programs· Prepare for training in advance including review of materials, classroom environment and logistics· Consult with management to gain understanding of their training needs through analysis, reports, surveys, focus groups and/or interaction to achieve business results