Jesse Deleon Email & Phone Number

Richardson, TX

• Served as liaison between customers and engineers, acting as the technical lead to deliver end-to-end IT solutions, monitoring design and changes for infrastructure applications.
• Provided and supported the end-to-end implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; assessing and carrying out necessary processes.
• Created and maintained project schedules by developing project plans and specifications, estimated time and resources, monitored milestone completion, tracking all phases of the project life cycle provided timely.
• Served as the go-to person for expediting critical projects with aggressive timetables that required forward-thinking, directing, managing and decision making.
• Interacted with Project Managers to track project progress, identify risks, communicate risks and status, and assess potential impacts to the business.
• Recognized and capitalized on process improvement opportunities by leveraging internal knowledge through collaborative group sessions.

Richardson, TX

• Led complex, year-long Six Sigma project resulting in first-year cost savings of more than $250,000 by reducing server hardware maintenance costs.
• Managed requirements gathering and deployment of systems engineering projects involving network, infrastructure, and applications.
• Collaborated with software and technical support teams to implement solutions for applications and servers.
• Facilitated project meetings, brainstorming sessions, cause, and effect analysis and risk management sessions by performing end to end project management to implement new servers and applications.
• Assigned to large, enterprise-wide standardization and process improvement initiatives by serving as a liaison for clients, technical support, telecom, vendors and team members.
• Coordinated efforts with cross-functional teams to determine the proper escalation of alerts.