Jesse Dick Email & Phone Number

Colorado, United States

- Collaborate with business and IT Account Directors to organize and prioritize major projects, new releases, enhancements, and fixes. - Act as liaison between the business and IT to gather high-level business requirements and track statuses through the project lifecycle. Communicate project statuses and system implementations to impacted departments and senior management. - Attend and lead point gathering grooming sessions for new product and program implementations. Help from start to finish of implementation to make sure all system(s) are fully functional and meet business needs. - Trouble shoot business needs that cannot be supported by system limitations. Implement workarounds until permanent solutions can be reached. - Delegate and manage tasks to the Quality Assurance (QA) Specialist. Oversee testing completed by QA Specialist to ensure system improvements are meeting the specified business requirements. Manage staff development through trainings and performance reviews.

West Des Moines, Iowa

- Completed QA and User Acceptance Testing (UAT) for system enhancements and fixes through Business Value Added and Production Support. Created all potential scenarios and analyzed results in test environments after fixes are implemented. Made sure all changes are meeting specific story acceptance criteria. - Analyzed and updated commission and production XML codes in the compensation system. Uploaded and attached XML code changes to the appropriate contracts. - Edited SQL queries to use in the DB Visualize database system to pull specialized data requests for several departments company wide. - Assisted the Agency Services Department with more complicated commission and production questions to determine scenarios are working properly. Created incidents and communicated potential problems to developers to be researched further.

West Des Moines, Iowa, United States

- Reviewed and processed commission and production exceptions. Communicated results with Agency Managers and Regional Vice Presidents (RVP). - Administered Matching Savings Program to help agents supplement their retirement. Answered program questions, enrolled agents into program, helped set up funding vehicles, and guaranteed timely deposits. - Updated agent direct deposit bank information as needed. Updated business partners, followed up on Automated Clearing House (ACH) returns, and used SAP system to issue manual ACHs. - Generated 1099-NEC statements through Taxport system so independently contracted agents can file their annual taxes. Reviewed and adjust statements for accuracy of listed annual taxable earnings.

West Des Moines, Iowa, United States

- Worked with a small team to pay over 1,000 contracted insurance agents 15 to 20 million dollars in monthly commissions through both systematic and manual payments. Tasks included data entry of external commission payments and reviewing monthly commission and production statements to ensure accuracy. - Interacted with agents, Agency Managers, RVPs, and many internal and external departments to answer hundreds of monthly commission and production related questions. Tracked all cases using Customer Relationship Management (CRM) system. - Communicated with Legal Department and impacted agents to withhold monthly commissions for garnishment, tax levy, and child support payments. Track cases and issue monthly garnishment ACHs and checks through SAP system.

Des Moines, Iowa

- Coordinated and managed two utility programs that the firm was contracted to administer. - Conducted energy assessments for residential, commercial, industrial, and agricultural clients. Tasks included new technology research, utility usage analysis, communicating with utility companies, coordinating scheduling with clients and staff, fieldwork, and timely reporting of results. - Developed and performed a market plan to identify customers that may benefit from current utility or government energy efficiency programs. - Planned, organized, and attended trade shows. Developed product and services literature to distribute at trade shows and other company events. - Created and maintained automated templates and tracking tools using Microsoft Excel and Google Drive. - Used tracking tools to prepare reports, monthly budgeting and invoicing, and accounts receivable.

Des Moines, Iowa

- Interacted respectfully with legislators, caucus staff, and administrative staff to communicate legislative actions such as press releases and weekly newsletters to district media outlets and constituents.- Organized agendas, bills, and minutes for committee and subcommittee meetings.- Managed a daily schedule for an assistant majority leader and a ranking member for the Ways and Means committee.- Responded to incoming mail, emails, and phone calls of a diverse constituency.- Developed a method for distributing specialized mailings to reward constituents' achievements.

Des Moines, Iowa

- Communicated daily with elected officials, staff of multiple campaigns, and community activists to implement an aggressive get out the vote effort.- Recruited volunteers for a district of 25,000 people through door knocking, phone calling, and various events to reach my voter contact goals. Tracked and scheduled recruited volunteers through Vote Builder system. - Planned and coordinated multiple fundraisers, candidate events, and political rallies.- Reported feedback from citizens about candidates and campaigns to upper management.

Coralville, Iowa

- Efficiently entered internet, fax, and email orders using a complex computer interface.Interacted with coworkers from several departments to focus on ensuring customer satisfaction.- Conducted several daily reports dealing with various matters from payment of orders to customers' accounts.- Adapted to frequently updated technologies and methods within an emerging international, scientific industry.