Jesse Ding Email & Phone Number

中国 四川 成都

Chengdu

1. Ensuring profitable Mall operations in accordance with Management's directives and income expectations2. Preparation and maintenance of the yearly Operating Expense Budget3. Supervision of monthly rental collection and prompt dissemination of monthly billing statement4. Submission of reports to management relative to mall operations and head office5. Administering programs which will protect and enhance the Owner’s assets while at the same time ensure the profitable operations of the mall through effective and efficient building administration, management, property development and supervision of all tenant related matters.6. Implement programs for the constant enhancement of the physical value of the mall 7. Implement policies, guidelines and procedures across all areas in conformance with the standards set by the company, government regulations and statutory requirements 8. Maintains a harmonious relationship with government agencies and the general public9. Maintains a harmonious business relationship with tenants10. Evaluation, approval and monitoring of all tenants, construction and renovation and implementation of Construction Guidelines11. Provides the standards of order, cleanliness and safety in all facilities and public areas of the shopping mall12. Operation and maintenance of all machines, equipment, apparatus, fixtures and accessories of the center and helps these in good operating condition at all times13. Supervision and administration of all services and maintenance contract14. Ensure adherence of all tenants to the Lease Contract, House Rules and Regulation and therefore the implementation of its provision15. Security and safeguarding of lives and properties and enforcement of proper vehicular and pedestrian traffic including peace and order within the entire shopping center and its perimeter

1. In charge of all Ibis hotels' training programme and quality control in China. 2. Help the various Department Heads or Operations Managers draw up their training programmes. 3.Co-ordinate Hotel Managers to improve hotel services according to quality audits. 4.Analyze training needs in the hotel/head office and prioritize such needs for General Management review. 5.Review training policies, procedures and practices and recommend improvement to management. 6.Assists Hotel General Managers in the selection and training of hotel trainers. 7.Develop training manuals and courses. 8.Maintain employee, supervisory and management record of training. 9.Conduct employee orientation to the head office and the hotel. 10.Conduct first-line supervisory training in basic management skills. 11.Conduct guest courtesy training. 12.Oversee on the job training of new employees. 13.Oversee retraining of employees. 14.Implement and monitor effective employee relations and motivation programs in the hotel/head office. 15.Conduct FOLS(Front Office Light System) training 16.Assist Hotel Managers to improve hotel SOP implementation.

1.Welcoming and farewell of V.I.P guests 2.Handling and resolving of guest’s complaints and requests 3.Motivation of staff 4.Training new staff 5.Coordinates with all departments in the hotel 6.Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 7.Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet needs 8.Provides input for probation and formal performance appraisal discussions in line with company guidelines 9.Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance 10.Regularly communicates with staff and maintains good relations 11.Meet guests regularly to identify guest expectations and needs 12.To ensure there are systems in place for encouraging and monitoring guest preferences in order to make service or product quality recommendations for improvements to superior 13.To ensure through Quality Control, training and monitoring guest feedback, attention to detail, individual guest needs are met and outstanding service is provided 14.Continuously searching for new ideas and product improvement to make sure guest demands are met 15.To ensure through continuously physically checking of all areas Standard Procedures are implemented and achieved 16.Controls and monitors departmental costs on an ongoing basis to ensure performance against budget 17.To act and react upon opportunities for maximising guest satisfaction in order to encourage return business 18.To install sales awareness and confidence amongst all front office personnel in order to maximise revenue potential 19.To ensure effective promotion of the hotels facilities, services and promotions in order to maximise revenue potential

Bachelor, Hospitality Business Management

Diploma, Hotel And Tourism Management

Diploma, Journalism