Jesse Dodd Email & Phone Number

Lafayette, Indiana, United States

I currently have a team of 12, to which I have to manage everything. I have 10 jobs on my team and have to handle assigning training for the individual jobs to associates. Job training can sometimes take weeks to complete per job. I also keep the production line moving, lots of issues happen throughout the day. Associates make mistakes, tools break, equipment fails or malfunctions, so it's pretty much a coin toss daily on if it's going to be an easy day or not.

Lafayette, Indiana Area

Installation of various items to the bottom side of the car including gas tanks, brake lines to the wheel caliper and support brackets for engine mounting and other screws and bolts.

Carmel, Indiana

This position was for local and remote support of all the Home Health Aides, RNs, CNAs, and other nursing and health titles. They are out in the field doing their jobs and if they have issues with their charting databases on their computer we supported making sure that they could chart and sync their databases. We supported 10 other Nightingale locations all over the United States. We processed New User account creations and managed email forwarding through exchange server We set active directory permissions for security groups on folders and access control. Due to lack of available computers and hardware we were constantly taking computers that were damaged and piecing them together from 2 or 3 computers to make 1 whole one. Plus other general support from local and remote sites for their support staff. Spiceworks Ticketing System Active Directory AdministrationExchange AdministrationFolder Permissions and Drive Access. Laptop and Desktop Repair. Inventory Control. Go To Meeting Team Viewer Remote SupportLog Me In Remote SupportDameWare Remote SupportLAN AdministrationOn Call after hours support (1 week at a time, every 3 weeks)Xerox Multifunction Printer Supportand much more.

Elwood Indiana (Red Gold Corporate Office)

I currently work as Tier 2 Support for the Corporate office at Red Gold where my team and I answer phone calls for support on computer systems. I work with VIP personnel to fix issues that they might be having with their computer, email, phone systems and more. Install software and hardware, replace broken computers as they crash and/or do repairs for some that can be repaired. Currently tasked with the project of upgrading multiple system from Internet Explorer 8 to 11 and I am the sole person doing a hardware refresh for the outdated systems in the corporate office. Daily activities in the use of the following, Microsoft Exchange Server AdminstrationSCCM 2012 AdminstrationSoftware and Hardware Installation and TroubleshootingActive Directory AdministrationBMC Remedy Footprints Ticketing SystemInventory Tracking and Hardware DeploymentsNEC IP Phone Voice Mail and Voice Mail Pin Server AdministrationManufacturing Computer Equipment Support (VMUs/CK31s/1553Scanners/SR61TScanners)Dell System Troubleshooter / RepairI have the following when related to customers.Excellent Customer Service SkillsExcellent Verbal and Written Communication (Touching Typing Speed 65+ WPM)The ability to identify a problem with ease and in most cases fix it without much or any assistance.I work well in groups, get along with just about everyone and can work independently or in a group. I speak up when I have ideas and participate where I can do make my environment a better place.

Kokomo, Indiana Area

Trained to installed Dish Network SatelliteCustomer Service to Value Dish CustomersTroubleshooting components and wiring of current installs.Use of Hand and Power ToolsSale of high end cables and Smart Home Technology to Current CustomersFrequent Lifting of 100+ Lbs. Currently using a Company Vehicle and Gas CardDaily Morning Conference Call

Iu North And Methodist Hospitals In Carmel And Indianapolis

Help Desk Support for Trouble Tickets using the Cherwell Ticketing System. Duties included, deployment of new equipment to new personnel, troubleshooting a problem from start to finish. Security Re-images due to Viruses, Apple Product deployment and troubleshooting, repairing or replacing Dolphin 9900 wireless devices, printer, scanner, fax and copier repair and replacement. Equipment Tracking and Asset Management played a big role. Customer support was the main goal as I interfaced with 5 to 15 new individuals daily with some a repeat customers. Providing first class support to the nursing staff of my assigned areas and helping others with theirs when needed. I also repaired the housing units used to protect the computer systems from theft in patient rooms and conducted daily sweeps of my areas to find and fix other issues as a precautionary measure and much more.

Defense Finance And Accounting Service

Software installs, equipment relocation, troubleshoting deskside and remote, active directory, microsoft office xp, 2003, 2007, 2010, 2013. Windows troubleshooting for win 2000, xp, vista, win7 win 8/8.1. Consultation, training and implementation of policies and procedures to new emoloyees. Documenting new processes and procedures. Tech refresh lead for equipment life cycle replacement of desktop and laptop computers. Data recovery and drive imaging. Experience with VMware and other vitual software. Installation and troubleshooting of printers, scanners, fax, multifunction devices, cac cards and more.

Defense Finance And Accounting Service

Software installs, imaging, equipment relocation, troubleshoting deskside and remote, active directory, microsoft office xp, 2003, 2007, 2010, 2013. Windows troubleshooting for win 2000, xp, vista, win7 win 8/8.1. Consultation, training and implementation of policies and procedures to new emoloyees. Documenting new processes and procedures.

Fort Bliss, Texas/Camp Carroll, Korea/Fort Hood, Texas

Help Desk Support, imaging, data recovery, inventory control and accountability military equipment and computers. Performed the day to day tasks of a Army Soldier including but not limited to PT, instructional lessons in First Aid, Basic Combat Maneuvers, Preventative Maintenance Checks and Services on Vehicles, multiple formations, and much more. Teaching and leading soldiers in many areas, technical and not was also part of my daily duties being a fairly seasoned subject matter expert for computers and the Army Network.

Greenfield, Indiana

Picked up Orders from the front desk and filled the orders which consisted of:Getting a Pallet Truck and then an empty PalletGoing from location to location and picking up the right Laminate of the appropriate thickness and style and Size (cutting a larger piece to fit the order if the size was not readily available)Packaging each pallet with an industrial cellophane wrapper and getting the order ready to be shipped out on Trucks. Using a Forklift to stack the orders neatly in each truck and then moving on to the next order. Each pallet truck had a large industrial battery and when it was dead I had to using a large industrial indoor crane to move the dead battery off the pallet truck onto the charging rack and then more a charged battery off the rack onto the pallet truck. I then had to hook up the charging unit to the dead battery and the connectors for the pallet truck so it could be used again.

Fort Sill, Oklahoma

Helpdesk, imaging, computer buliding, data recovery, inventory and accountability for $750,000 + military grade equipment and computers. Teaching and leading soldiers in many areas, technical and not.

Academic Honors Diploma, Technology And Electronics

Business Information Systems, Computer Science And Business