Jesse Dominguez Email & Phone Number

New York, New York, Us

Provide expertise in area and an advanced level of understanding of the principles of apps support.Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.Consider the implications of the application of technology to the current environment. Identify risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options. Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services.

Kista, Stockholm, Se

• Created compliance to Ericsson's change management process which reduced unauthorized changes by 30%.• Hosted change advisory board (CAB) to changes to infrastructure along with software applications. Used ITSM to create stakeholder’s requests such as Service Request, Incident Management and Change Management. • Reviewed and approved Root Cause Analysis reviews (RCA) with customers regarding outages that happened.• Conducted technical management, information analysis, and computer hardware/software application management.• Audit and assessment skills with operational excellence.• Run regular risk assessments on network and data security and handling all security related matters and programs via governance in line with group directives. Business Impact Analysis and Risk Assessment (BIA-RA)• Used SAP to order equipment but also able to do Goods Receipt when equipment arrived. SAP was also used to follow the process of contracts.• Use Remedy to create change requests for power maintenances, software upgrades, and global outages. • Used ServiceNow to track network infrastructure assets and vulnerabilities.• Understand network infrastructure and documentation (IPs, Firewalls, DNS, etc.)• Work with engineers that support Virtual Machines (VMs) for different applications support• Built relationship with Present Leadership Team (LT) while keeping them updated on major deliverables while sustaining strong working relationships. • Used OMS for processing internal orders for software appoilcations.• Create Service Level Agreements (SLAs) which improved customer satisfaction by 15% and support strong leadership and communication skills• Negotiated and sourced products for IT and Production Operations which saved the company $50,000 annually. Employee argumentation, one team supports facility and PM, security checks to make sure software applications are compliant.

Kista, Stockholm, Se

• Completed delivery of Enterprise IT, R&D IT, and Test environment services to the business. • Managed financial understanding of the services and OPEX/CAPEX (P&L). Saved the company $100,000 annually through cost optimization.• Worked with R&D resolving issues for the business and making sure that their infrastructure was in place to succeed. • Audited and controlled deployed networks which improved network availability by 10%.• Served as the global and regional IT security representative on all IT security matters and ensured that all security programs were locally implemented. Advocated compliance with security policies, legal, regulatory, and contractual requirements.• Attended Global Change Advisory board for changes to infrastructure along with software applications. • Must receive stakeholder approval. Use ServiceNow to create stakeholders’ requests.• Improved Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) which improved customer satisfaction by 20%.• Determined and recommended supply chain and 3rd party risk assessment requirements which reduced vendor risk by 25%.• Figure out and recommend supply chain and 3rd party risk assessment requirements.• Assisted in the consolidation of routine and ad-hoc reports needed to generate metrics used for corporate and executive data.• Managed resource planning and served as escalation point of contact.• Worked using Clarity PPM system to keep track of network infrastructure equipment projects• Back office team was in India, and they worked on High priority tickets which were used in-house. The applications used by the vendors went down I would host a call that the vendor to get the issue resolved. These could take between 3 to 8 hours depending on the complexity of the application.

Kista, Stockholm, Se

• Completed delivery of Enterprise IT, R&D IT, a• Hosted monthly service reviews with global network vendors and achieved 100% vendor satisfaction.• Developed constructive, collaborative working relationships with internal organizations and customers, including comprehension and compliance with operational processes and procedures.• Managed vendor escalations from internal departments for such issues as not meeting Service Level Agreements, vendor responsiveness, and inaccurate quotes/invoices.• Managed project responsibilities for delivering networks to Ericsson facilities in North America and all Latin America. Delivered projects within budget and on-time which improved project success rate by 15%.• Managed Configuration Management Database (CMDB) which improved accuracy and completeness by 20%• Performed Root cause analysis and corrective actions. Business Impact Analysis and Risk Assessment (BIA-RA)• Hosted Quarterly Business Reviews with stakeholders• Improved Group Key Performance Indicators (KPIs) which improved operational efficiency by 10%.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

B.S., Business Management