Jesse Eckstrom Email & Phone Number

Olympia, Washington

Tacoma, Wa

IT Technical Support Specialist:Accept/Delegate tickets within the Jira Ticketing System to address IT hardware/software issues; Assisted with the supervision of IT student workers in the PC Shop;Create and maintain a Windows-based computer image (Windows XP through Windows 10 22H1), including Microsoft Office (Office 2003 thru Office 2019), various programming IDEs (jEdit, Eclipse, Visual Studio, etc), and computer graphics software (Blender, Rhino 3D, etc), that can be transferred to/installed on all classroom PCs, using either Norton Ghost or FOG Project cloning software;Maintain the functionality of classroom PCs, including installing OS and other software package updates and installing/removing software as needed by the department;Assisted with the department’s transition from a pGina authentication model with LDAP to an Active Directory model within PLU’s existing domain structure, during the summer of 2014;Write basic group policies for printing based on classroom location, assign default apps for extensions based on installed software, and connecting students to the correct file shares during login;Prior to Active Directory transition, administered the department’s use of a pGina based authentication model with LDAP to manage student access to department resources;Assisted with the monitoring of department servers security logs (reviewing login access attempts, incoming/outgoing connections etc.) using a SSH client within a Cygwin environmentPrinter Support Specialist:Creating documentation for how to connect to/troubleshoot printers on PCs and Macs;Adding and removing users and settings from Ricoh address books;Restoring network connection with the printer server;Supporting users with printer connections and preferences (print codes, scanning locations, etc)

Federal Way, Wa

Helped the Federal Way Data Center Hardware Team (FWDCHT) with its move from one Data Center to another (cabling, testing, labeling, etc.). My other responsibilities include help with hardware changes during specified times, receiving, racking and building servers, fiber card (HBA) beaconing, load balancing servers, and participation in meetings/documentation/answering questions relevant to the work that I am doing.

Olympia, Wa

Duties include network forensics (monitoring both the IDS and Log Analysis servers), performing wireless audits on each floor (looking for PDAs, access points, modems, wireless enabled laptops/computers) and creating reports for those audits

Associate'S Degree, Computer Security, Ms Windows, 3.94 Gpa

Computer Concepts, Servicing, and Troubleshooting, Operating Systems, Networking, Security+, Cisco I, Data Analysis, Web Security.

Associate Of Technical Arts, Electronics Technologies, 3.5 Gpa

Activities and Societies: Alpha Xi Phi chapter - Phi Theta Kappa Fundamentals of DC and AC Electronics, Semiconductors, Microprocessors.