Cash handling: Balancing a cash drawer and ensuring accurate transactions.Coffee preparation: Assisting in dialing in coffees and recipes to ensure consistent quality.Team leadership: Training and leading a small team daily to ensure smooth operations.Customer service: Providing friendly, individualized attention towards each customer and ensuring a good experience.Cafe maintenance: Taking care of the cafe and ensuring it is clean and well-maintained.Baking: Assisting in baking when needed.Flexibility: Being willing to accomplish any tasks deemed fit by superiors.Hospitality: Serving all products with friendly, individualized attention towards each customer.Product quality: Taking significant responsibility for drink and food preparation to ensure high quality.Communication: Discussing beverage items, making recommendations, and answering any inquiries from customers.Maintaining a clean and organized workspace.Operating the register and handling transactions

Complete weekly orders to insure shop is well stocked.Work closely with the general manager for shop needs.Greet and listen to customers effectively to ensure courteous and quick service.Operate our POS system, handle payments, and ensure orders are inputted correctly and displayed on KDS.Open/Close cafe.communicate efficiently with team members to ensure a smooth bar flow. Prepare drink and food orders up to health and cafe standards. Maintain cafe cleanliness at all time.Work as a team to delegate and complete daily operational tasks.Implement systems at the shop level to create an organized workspace.Memorize drink orders and preferences of customers to build rapport and increase brand loyalty.Educate customers on coffee offerings, including farmer information.

Take customers orders and processes payments.Craft specialty hot and cold beverages.Operate a commercial espresso machine.Memorize drink orders and preferences of customers to build rapport and increase brand loyalty.

During my position with the company it was my responsibility to lead my team to achieve our goals and daily checklist. I operated a point of sales system, inputted all daily paperwork, counted the stores cash and submitted a bank deposit. I also exceeded my customers expectations by delivering exceptional customer service.

As the operations consultant for Sephora inside JCP It was my duty to train and lead team members to meet store standards, and drive sales to meet our sales goals. I was responsible for all the stores inventory, including placing orders, managing returns and defective stock. I followed our monthly planograms and completed our monthly store sets in a timely manner. I also provided excellent client service through processing sales, recommending products, and make-up application.

During my time with JCPenney I showed great skill by being malleable and learning many different aspects of running the store, I assisted with inventory, processing sales, shipping and receiving, assistant with store closing procedures along with leader on duty checklist. I was primarily a part of completing and assisting a team with monthly store sets according to a monthly planogram.