Screening Consultant
Utilized line statistics to evaluate and repair customers digital line subscriber service.Used customer service skills to resolve customer conflicts concerning their service and billing issues.Setup and implemented home office and small business networks ensuring connectivity for customers.Worked as Tier 1.5 and tier 2 support for front line tech support agentsEmail/Chat response supportAssisted in software installation and troubleshooting.Documented and logged ticket reports of customer interactions.Escalated tickets for faster resolution.