๐Ÿ˜ผ Jesse Garza

๐Ÿ˜ผ Jesse Garza Email and Phone Number

AI-Augmented Customer Success Engineer @ Houston, TX, US
Houston, TX, US
๐Ÿ˜ผ Jesse Garza's Location
Houston, Texas, United States, United States
๐Ÿ˜ผ Jesse Garza's Contact Details

๐Ÿ˜ผ Jesse Garza personal email

n/a
About ๐Ÿ˜ผ Jesse Garza

I'm a lifelong learner, driven by my curiosity to continually evolve and improve my work. I am proactive, resourceful, and passionate about learning and helping people solve problems. My experience is with strategic enterprise customers in North America, EMEA and APAC.I've recently completed a Post Graduate Program in Big Data Engineering at Purdue University. I'm looking to expand on that knowledge and pursuing proficiency in full stack development as well as AI-assisted programming.In addition to data engineering, I've also focused on the semantic engineering, graph databases, and ontologies. The main goal is to design and build GraphRag-based knowledge graphs.Be curious, enjoy learning, and keep evolving.#Proud-Neurodivergent#BeTrueToYourself#KnowledgeGraphs#AI-Augmented-Programming#SemanticEngineering#NeuroSymbolicAI-Newbie#OpenToRelocationMy favorite quote from "The Lost World": But even more important," he said, "is the way complex systems seem to strike a balance between the need for order and the imperative to change.Complex systems tend to locate themselves at a place we call 'the edge of chaos.' We imagine the edge of chaos as a place where there is enough innovation to keep a living system vibrant, and enough stability to keep it from collapsing into anarchy. It is a zone of conflict and upheaval, where the old and the new are constantly at war. Finding the balance point must be a delicate matter - if a living system drifts too close, it risks falling over into incoherence and dissolution; but if the system moves too far away from the edge, it becomes rigid, frozen, totalitarian. Both conditions lead to extinction. Too much change is as destructive as too little. Only at the edge of chaos can complex systems flourish." He paused. "And, by implication, extinction is the inevitable result of one or the other strategy - too much change, or too little. โ€” Michael Crichton

๐Ÿ˜ผ Jesse Garza's Current Company Details
Next-Generation MACH (Stealth Mode)

Next-Generation Mach (Stealth Mode)

AI-Augmented Customer Success Engineer
Houston, TX, US
๐Ÿ˜ผ Jesse Garza Work Experience Details
  • Next-Generation Mach (Stealth Mode)
    Next-Generation Mach (Stealth Mode)
    Houston, Tx, Us
  • Career Break
    Professional Development
    Career Break Sep 2022 - Present
    Purdue University in collaboration with IBMPost Graduate Program in Data Engineering, Big Data EngineeringCurrently enhancing my skills in Big Data and Data Engineering through a Post Graduate Program at Purdue University in collaboration with IBM. The program encompasses the Hadoop ecosystem, Apache Python basics, AWS EMR, Kinesis, Quicksight, Sagemaker, AWS cloud platform, and Azure services.
  • Hitachi Vantara
    Technical Customer Success Manager
    Hitachi Vantara Feb 2022 - Sep 2022
    Santa Clara, California, Us
    Facilitated the implementation and optimization of Lumada DataOps Suite, automating DataOps for infrastructure, data engineering, governance, and analytics. Managed data pipelines at enterprise scale and optimized data movements and tiering across edge, data center, and any cloud.
  • Cloudcheckr (Part Of Spot By Netapp)
    Technical Account Manager
    Cloudcheckr (Part Of Spot By Netapp) May 2021 - Feb 2022
    Rochester, Ny, Us
    Oversaw enterprise-level support and proactive service activities for a strategic subset of our customer base using Azure, AWS, and Google Cloud (GCP). Educated and inspired partners on cloud business optimization and platform utilization. Coordinated resolution of service incidents and escalated technical issues.
  • Mcafee
    Resident Customer Success Manager
    Mcafee Mar 2020 - May 2021
    San Jose, California, Us
    Served as a dedicated CSM for a strategic enterprise oil and gas technology company. Articulated the value of McAfee solutions and services, inspiring their use and renewal. Collaborated cross-functionally to ensure customer success with solutions.
  • Innovapptive Inc
    Senior Customer Success Manager
    Innovapptive Inc Jun 2019 - Oct 2019
    Houston, Texas, Us
    Developed and operationalized the customer success strategy using the Strikedeck platform. Managed strategies for de-escalating customer accounts and handled at-risk accounts. Led cross-functional customer experience objectives.
  • Fuelnow Network
    Customer Success Manager
    Fuelnow Network May 2018 - Apr 2019
    Houston, Texas, Us
    Managed customer adoption, renewals, and expansion opportunities for AWS based SaaS offering. Directed Salesforce customization initiative for the development of Customer Health Index. Operationalized processes using API integrations.
  • Bmc Software
    Customer Success Engineer
    Bmc Software Feb 2016 - Apr 2018
    Houston, Texas, Us
    Supported BMC Truesight Big Data Analytics (AIOps) and APM SaaS solutions on AWS. Responsible for engaging and driving user adoption and satisfaction as well as ensuring high retention rates by collaborating with all the functions of the delivery organization including sales, field enablement, customer enablement, customer technical support, product management, engineering, and SaaS operations. Developed promotional email marketing campaigns to generate awareness and retain user adoption.TrueSight Pulse Playlist: https://www.youtube.com/playlist?list=PLibAMtD70sYEKWEt1Q83FD5EZw0BgUqcb
  • Bmc Software
    Senior Technical Support Analyst
    Bmc Software Apr 2013 - Jan 2016
    Houston, Texas, Us
    Premier Support Architect providing premium enterprise support and proactive service for multi-million-dollar account. Provided support for ITIL based BMC Remedy AR System Server and IT Service Management applications on multiple operating systems, databases, and networks. Provided proactive management of customer environments and aligned applications with BMC best practices and optimized performance. Mentored junior Support Analysts and provisioned test environments for Premier Support team.
  • Bmc Software
    Staff Technical Support Analyst
    Bmc Software Jul 2007 - Mar 2013
    Houston, Texas, Us
    Led Support team for BMCโ€™s first SaaS based solution and assisted in developing processes and standardizing protocols between Support and SaaS Operations team. Worked with Operations on RCA (Root Cause Analysis) team to reactively and proactively resolve issues as well as make recommendations for performance tuning.
  • Bmc Software
    Technical Support Analyst
    Bmc Software Mar 2001 - Jun 2007
    Houston, Texas, Us
    Supported SQL-BackTrack (database backup and recovery) product line. Supported Oracle, Sybase and SQL Serveron UNIX, Linux and Windows based servers. Also worked with the following integrations: IBM Tivoli Storage Management - Symantec Veritas NetBackup - EMC Legato Networker.
  • Bmc Software
    Associate Technical Support Analyst
    Bmc Software Dec 1998 - Feb 2001
    Houston, Texas, Us
    Level 1 Support for distributed systems software. Included backup and recovery, monitoring and capacity planning.

๐Ÿ˜ผ Jesse Garza Skills

Itil Bmc Remedy It Service Management Enterprise Software Saas Bmc Patrol Cloud Computing Technical Support Cmdb Unix Service Management Virtualization It Management Integration Databases Linux Service Desk Systems Management It Operations Windows Server Software As A Service Devops Jira Python Amazon Web Services Customer Relationship Management Software Development Camtasia Marketing Sql Powtoon Onboarding Solution Architecture Social Media Management Salesforce.com Wordpress Training Cloud Applications Salesforce.com Administration Cross Functional Team Leadership Customer Experience Account Management Strategy Cross Functional Collaborations Customer Lifecycle Management Post Sales Support

๐Ÿ˜ผ Jesse Garza Education Details

  • Purdue University
    Purdue University
    Big Data Engineering

Frequently Asked Questions about ๐Ÿ˜ผ Jesse Garza

What company does ๐Ÿ˜ผ Jesse Garza work for?

๐Ÿ˜ผ Jesse Garza works for Next-Generation Mach (Stealth Mode)

What is ๐Ÿ˜ผ Jesse Garza's role at the current company?

๐Ÿ˜ผ Jesse Garza's current role is AI-Augmented Customer Success Engineer.

What is ๐Ÿ˜ผ Jesse Garza's email address?

๐Ÿ˜ผ Jesse Garza's email address is je****@****ckr.com

What schools did ๐Ÿ˜ผ Jesse Garza attend?

๐Ÿ˜ผ Jesse Garza attended Purdue University.

What are some of ๐Ÿ˜ผ Jesse Garza's interests?

๐Ÿ˜ผ Jesse Garza has interest in Science And Technology.

What skills is ๐Ÿ˜ผ Jesse Garza known for?

๐Ÿ˜ผ Jesse Garza has skills like Itil, Bmc Remedy, It Service Management, Enterprise Software, Saas, Bmc Patrol, Cloud Computing, Technical Support, Cmdb, Unix, Service Management, Virtualization.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.