๐ผ Jesse Garza work email
- Valid
- Valid
- Valid
๐ผ Jesse Garza personal email
I'm a lifelong learner, driven by my curiosity to continually evolve and improve my work. I am proactive, resourceful, and passionate about learning and helping people solve problems. My experience is with strategic enterprise customers in North America, EMEA and APAC.I've recently completed a Post Graduate Program in Big Data Engineering at Purdue University. I'm looking to expand on that knowledge and pursuing proficiency in full stack development as well as AI-assisted programming.In addition to data engineering, I've also focused on the semantic engineering, graph databases, and ontologies. The main goal is to design and build GraphRag-based knowledge graphs.Be curious, enjoy learning, and keep evolving.#Proud-Neurodivergent#BeTrueToYourself#KnowledgeGraphs#AI-Augmented-Programming#SemanticEngineering#NeuroSymbolicAI-Newbie#OpenToRelocationMy favorite quote from "The Lost World": But even more important," he said, "is the way complex systems seem to strike a balance between the need for order and the imperative to change.Complex systems tend to locate themselves at a place we call 'the edge of chaos.' We imagine the edge of chaos as a place where there is enough innovation to keep a living system vibrant, and enough stability to keep it from collapsing into anarchy. It is a zone of conflict and upheaval, where the old and the new are constantly at war. Finding the balance point must be a delicate matter - if a living system drifts too close, it risks falling over into incoherence and dissolution; but if the system moves too far away from the edge, it becomes rigid, frozen, totalitarian. Both conditions lead to extinction. Too much change is as destructive as too little. Only at the edge of chaos can complex systems flourish." He paused. "And, by implication, extinction is the inevitable result of one or the other strategy - too much change, or too little. โ Michael Crichton
Next-Generation Mach (Stealth Mode)
-
Next-Generation Mach (Stealth Mode)Houston, Tx, Us
-
Professional DevelopmentCareer Break Sep 2022 - PresentPurdue University in collaboration with IBMPost Graduate Program in Data Engineering, Big Data EngineeringCurrently enhancing my skills in Big Data and Data Engineering through a Post Graduate Program at Purdue University in collaboration with IBM. The program encompasses the Hadoop ecosystem, Apache Python basics, AWS EMR, Kinesis, Quicksight, Sagemaker, AWS cloud platform, and Azure services.
-
Technical Customer Success ManagerHitachi Vantara Feb 2022 - Sep 2022Santa Clara, California, UsFacilitated the implementation and optimization of Lumada DataOps Suite, automating DataOps for infrastructure, data engineering, governance, and analytics. Managed data pipelines at enterprise scale and optimized data movements and tiering across edge, data center, and any cloud. -
Technical Account ManagerCloudcheckr (Part Of Spot By Netapp) May 2021 - Feb 2022Rochester, Ny, UsOversaw enterprise-level support and proactive service activities for a strategic subset of our customer base using Azure, AWS, and Google Cloud (GCP). Educated and inspired partners on cloud business optimization and platform utilization. Coordinated resolution of service incidents and escalated technical issues. -
Resident Customer Success ManagerMcafee Mar 2020 - May 2021San Jose, California, UsServed as a dedicated CSM for a strategic enterprise oil and gas technology company. Articulated the value of McAfee solutions and services, inspiring their use and renewal. Collaborated cross-functionally to ensure customer success with solutions. -
Senior Customer Success ManagerInnovapptive Inc Jun 2019 - Oct 2019Houston, Texas, UsDeveloped and operationalized the customer success strategy using the Strikedeck platform. Managed strategies for de-escalating customer accounts and handled at-risk accounts. Led cross-functional customer experience objectives. -
Customer Success ManagerFuelnow Network May 2018 - Apr 2019Houston, Texas, UsManaged customer adoption, renewals, and expansion opportunities for AWS based SaaS offering. Directed Salesforce customization initiative for the development of Customer Health Index. Operationalized processes using API integrations. -
Customer Success EngineerBmc Software Feb 2016 - Apr 2018Houston, Texas, UsSupported BMC Truesight Big Data Analytics (AIOps) and APM SaaS solutions on AWS. Responsible for engaging and driving user adoption and satisfaction as well as ensuring high retention rates by collaborating with all the functions of the delivery organization including sales, field enablement, customer enablement, customer technical support, product management, engineering, and SaaS operations. Developed promotional email marketing campaigns to generate awareness and retain user adoption.TrueSight Pulse Playlist: https://www.youtube.com/playlist?list=PLibAMtD70sYEKWEt1Q83FD5EZw0BgUqcb -
Senior Technical Support AnalystBmc Software Apr 2013 - Jan 2016Houston, Texas, UsPremier Support Architect providing premium enterprise support and proactive service for multi-million-dollar account. Provided support for ITIL based BMC Remedy AR System Server and IT Service Management applications on multiple operating systems, databases, and networks. Provided proactive management of customer environments and aligned applications with BMC best practices and optimized performance. Mentored junior Support Analysts and provisioned test environments for Premier Support team. -
Staff Technical Support AnalystBmc Software Jul 2007 - Mar 2013Houston, Texas, UsLed Support team for BMCโs first SaaS based solution and assisted in developing processes and standardizing protocols between Support and SaaS Operations team. Worked with Operations on RCA (Root Cause Analysis) team to reactively and proactively resolve issues as well as make recommendations for performance tuning. -
Technical Support AnalystBmc Software Mar 2001 - Jun 2007Houston, Texas, UsSupported SQL-BackTrack (database backup and recovery) product line. Supported Oracle, Sybase and SQL Serveron UNIX, Linux and Windows based servers. Also worked with the following integrations: IBM Tivoli Storage Management - Symantec Veritas NetBackup - EMC Legato Networker. -
Associate Technical Support AnalystBmc Software Dec 1998 - Feb 2001Houston, Texas, UsLevel 1 Support for distributed systems software. Included backup and recovery, monitoring and capacity planning.
๐ผ Jesse Garza Skills
๐ผ Jesse Garza Education Details
-
Purdue UniversityBig Data Engineering
Frequently Asked Questions about ๐ผ Jesse Garza
What company does ๐ผ Jesse Garza work for?
๐ผ Jesse Garza works for Next-Generation Mach (Stealth Mode)
What is ๐ผ Jesse Garza's role at the current company?
๐ผ Jesse Garza's current role is AI-Augmented Customer Success Engineer.
What is ๐ผ Jesse Garza's email address?
๐ผ Jesse Garza's email address is je****@****ckr.com
What schools did ๐ผ Jesse Garza attend?
๐ผ Jesse Garza attended Purdue University.
What are some of ๐ผ Jesse Garza's interests?
๐ผ Jesse Garza has interest in Science And Technology.
What skills is ๐ผ Jesse Garza known for?
๐ผ Jesse Garza has skills like Itil, Bmc Remedy, It Service Management, Enterprise Software, Saas, Bmc Patrol, Cloud Computing, Technical Support, Cmdb, Unix, Service Management, Virtualization.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records ร $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial