-Manage existing clients as a service representative for billing and endorsement inquiries. -Float to different offices within the agency, constantly adapting to new environments and helping productivity of the agency. -Review existing account renewals for inconsistencies or "red flags" that require service attention. -Take new business calls for homeowners, renters, condos, Auto, motorcycles, ATV's, RV's, Boats, Personal Umbrella, etc.

Greet incoming freshmen and parents for orientation.Lead tours for parents around campus and answer any of their questions.Work on team building exercises to strengthen relationships among the student population

Operated in personal lines sales and earned a Property and Casualty Producer LicenseManaged clients and built relationships to foster customer loyalty through dependability and follow-throughRan quotes through rating processes with plethora of carrier websites to determine best rate/risk pool for walk-in, Internet and phone quote requestsProcessed online payments and explained billing statements to customers needing serviceGave quotes for, and processed, endorsements for client policies using various carrier websites and proceduresDemonstrated the ability to interact with customers from many diverse cultures and backgroundsEngaged in extensive multi-tasking by completing tasks from multiple departmentsRecognized by peers and managers for rapid personal growth and adaptabilityCompiled lists and sent out targeted mailings to acquire new clientele most likely to purchase Counterpoint ServicesCreated a procedure manual for new employees to use for reference when learning general office tasksAided in small business operations analysis to improve office efficiencyManage company website and monitor traffic from SEO and Internet ReferrersPost weekly on Wordpress.com for CounterPoint's Blog "The Germ Poul"

Managed clients and built upon interpersonal skills through answering phones and taking payments and walk-insDemonstrated the ability to interact with customers from many diverse cultures and backgroundsSuccessfully and constantly multi-tasking, taking work from all departmentsRecognized by peers and managers for growth as an employee through learning experiences acquired from working at the companyWorked in personal lines salesLearned marketing strategies; compiled and sent out mass mailing lists to develop new client acquisitionCreated a procedure manual for new employees to use for reference when learning general office tasksLicensed Property and Casualty ProducerWorked in personal lines sales and helped clients with their questionsHelped to transfer client information to new management systems and implement new customer service strategies