Jesse Gunstream Email & Phone Number

North America

Texas, United States

Jacksonville, Florida, United States

• Managed floor plan, stress tests, labor forecasting, cost, On-Time Delivery, and quality; increased site’s Peak capacity by 2.2M units through enhancements to autosorter
• Enacted culture change by establishing site champions, drafting mission and vision, and establishing Gemba cadences; improved Leadership Index and Engagement scores by 4.8% and 5.6%, increased attendance by 6%, and.
• Designed process for containerizing non-conveyable packages; decreased Safety Incident Rate by 9%
• Redesigned site’s outbound process flow, increasing dispatch compliance by 14% and Units per Hour (UPH) by 6%

South Region

• Regional owner of cost improvement covering 19 sites; standardized headcount models based on Material Handling Equipment (MHE) delivering 11% increase in UPH and netting $47.6M annually
• Lead sustainability initiative to increase trailer utilization, reducing carbon footprint by 11,000 mt and transportation costs by $1.3M
• Invented mobile problem-solve stations, improving EBITDA by $630K and reducing average package dwell time by 2.4 hours

San Antonio, Texas Metropolitan Area

• Managed launch of Amazon’s first Linear Sorter; identified defects, designed performance metrics, and improved productivity by 67%; solutions were implemented across 31 sites in the network
• As Head of Learning, advanced site’s training department from 29th of 34 to #1 within three quarters

Texas South District

• Supervised project management and process improvement for the Texas-South district, cumulatively impacting 1,100 Area Managers, Network Managers, and field technicians; responsibilities included project development.
• Analyzed and balanced an annual budget of $79M, accounting for payroll, capital expenses, minor materials, training, conference and travel, and fleet expenditures; expenses underran operating budget by $1.5M (2017) and.
• Designed reporting forecasts for capacity planning, fleet inventory, and capital tools accounting for $48M in assets
• Performed business operations analysis and guided management team regarding trends, performance gaps, stretch goals, and competitive solutions for continuous improvement; improved KPI attainment by 9%

San Antonio, Texas Area

• Set goals and ensured employee development and continuous improvement for two teams consisting of 20 managers and more than 300 field technicians
• Inherited lowest ranked team in the district (8/8) and improved unit performance to first place by year-end 2016, advancing from 69th to fourth out of 73 units in the region as measured by business metrics
• Managed the training, coaching, workforce planning, and outfitting of field technicians for the dual launch of DirecTV and AT&T Fiber in the San Antonio market

San Antonio, Texas

• Assumed manager role for lowest performing network facilities maintenance team (67/67) in district rankings and led team to top 10% performance within 90 days
• Assumed management position for field operations crew ranking in the 30th percentile in January 2014 and increased team performance to 94th percentile by mid-year

San Antonio, Texas Area

• Meritorious Promotions – Sergeant (Nov 2015), Corporal (Mar 2014), Lance Corporal (Jun 2012)
• Non-Commissioned Officer in Charge (NCOIC) of a detachment of 24 Marines from various Military Occupational Specialties including Legal, Supply, Logistics, Embarkation, Infantry, and Intelligence