Jesse Herrera Email & Phone Number

Albuquerque, Nm, Us

New Mexico, Usa

What began as a mobile signing side business in 2019 has evolved into a fully sustainable venture, addressing a significant demand in an untapped market. Drawing on my experience as a realtor from 2004 to ~2013, I developed this small business into a competitive enterprise that rivals my previous employment opportunities.As the owner and Lead Notary, I oversee both the sales and operations of the company. I am the primary point of contact for customer interactions, focusing on meeting my clients' needs and delivering exceptional customer service. Achieving this requires a high level of communication, attention to detail, and efficiency. This role also demands strong time management skills, as I juggle multiple schedules from various vendors while coordinating with different departments to ensure appointments are completed promptly.Furthermore, I am responsible for all accounting and financial aspects of the business. I strive for excellence in managing the company's fiscal health, which includes accurate and timely invoicing, managing payments, meeting deadlines for state and federal tax obligations, bookkeeping, and maintaining an up-to-date profit and loss statement. Additionally, I must comply with all laws in the State of New Mexico and other locations nationally, ensuring that I remain a Notary in good standing with the Secretary of State.In summary, the successful start, growth, and sustainability of this business can be entrusted to someone else should the position be offered. Running my own company has equipped me with valuable skills, including multitasking, staying updated on legal changes, adapting to industry shifts, and preparing business projections for future opportunities. I believe that my experience working with over 200 companies nationwide has prepared me to lead a large department effectively.

New Mexico, United States

In 2023, I was offered the position of Business Development Executive at First American Title. My relationship with the company began over five years ago when they sought my expertise as a contractor during the pandemic to help manage the substantial increase in workload they were experiencing.As a Business Development Executive, I applied my skills in an account management style role under the supervision of the Sales and Marketing Manager. This was the first position of its kind in the New Mexico market, aimed at supporting the sales department and growing the company’s market share. Within six months, we achieved an increase in organic market share of over 3%, and at the time of my departure, we were on track to increase it by an additional 3% by 2025.My responsibilities included researching and contacting new real estate opportunities throughout the Albuquerque, Los Lunas, Rio Rancho, and Santa Fe areas. I focused on educating and developing our title partners to enhance their customer service and increase business volume within their respective agencies. Additionally, I met all management expectations related to recordkeeping, conceived and executed industry events, and developed programs for various companies seeking a title insurance partner. This position allowed me to expand my expertise in team development with clear objectives, leading to proven success and high levels of customer satisfaction.

Albuquerque, New Mexico Area

As a Branch Lead and Account Manager, I dedicate a significant amount of time to identifying opportunities that focus on sales and ensuring we exceed our customers' expectations. Serving as the primary point of contact in the New Mexico market for Southwest Fastener, I was continually seeking new ways to assist our customers in finding the right solutions. While anyone can discuss products, true partners deliver exceptional service, which is my daily commitment.At Southwest Fastener, our mission was to provide the highest level of service, encouraging our customers to return to us time and again. It is our commitment to customer service that differentiates us from the competition.

Albuquerque, New Mexico Area

As the Proposal Manager, I was responsible for overseeing all proposal activities and worked directly with our Marketing Manager to ensure that all of our proposals met the program requirements of our customers. This included managing proposal schedules and deadlines, developing proposal outlines and compliance matrices, authoring proposals, and monitoring their progress. SolAero is a leading manufacturer of highly efficient, radiation-hard solar cells, Coverglass Interconnected Cells (CIC), and solar panels for space power applications. I aimed to leverage my experience and knowledge to enhance our daily processes and improve customer service across all aspects of our company.

Albuquerque, New Mexico Area

As an account manager, I was responsible for providing customers with information, pricing, and guidance on project-related business. My goal was to foster an environment where individuals could thrive in their efforts and achieve their company goals through strategic partnerships.I aimed to deliver innovative solutions to my customers. I am dedicated to service excellence in all my endeavors and strive to turn challenges into opportunities. I actively seek out-of-the-box solutions that inspire and propel projects forward.

Farmington, Nm

The purpose of this position was to deliver exceptional service to our customers by thoroughly understanding the operations of Border States’ branches. I aimed to equip Border States employees with the tools they need to find effective solutions, transforming challenges into opportunities that impressed our customers. I fully believe that a lead-by-example mentality was paramount to the success I found in this position.Our customers had diverse needs that spanned various sectors, including residential, commercial, industrial, and utility services. We strived to exceed their expectations consistently. Identifying opportunities to impress our customers is what encourages them to return to the Border States.

Albuquerque, New Mexico

Warehouse management and operations - Continuously developing ways to reduce overhead while maximizing customer service.Team and employee development - Improving relationships between departments while developing individuals in their areas of expertise.Fleet and equipment maintenance - Working to meet all OSHA and warehouse safety guidelines.

Albuquerque, New Mexico

The purpose of this position is to gain understanding in multiple departments of supply distribution to obtain service excellence in all areas. It is the understanding of this service standard that helps develop and prepare candidates for leadership opportunities within Border States.

Albuquerque, New Mexico

It is the responsbility of a Warehouse Associate to provide outstanding service from the time materials enter our building to the time they are delivered to the customer. It is through the principles of service excellence that this is carried out to our customers.

Albuquerque, New Mexico Area

Associate Broker duties included but were not limited to: locating prospective buyers and sellers, listing homes, working with mortgage officers, and completing sales with the title company to make sure that all parties were happy with the transaction.