Everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products. And, of course, providing excellent customer service at all times by attending to customer needs in a prompt and friendly way. Aldi is a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success – and gets on with doing it.

Led the recruitment, training, and development of staff, fostering a motivated and high-performing team.Digitized up to 5 years of physical records, improving trend identification and operational efficiency.Managed stock control, product selection, and collaborated with various suppliers to ensure optimal inventory.Drove sales through strategic planning, data analysis, and effective team leadership.Maintained a high level of customer service, ensuring a welcoming and enjoyable environment for patrons.

As an ICT Support Technician my core role was to action and deliver daily technology installations for internal stakeholders, exhibitions, conferences & touring concerts with my core responsibilities being:• Action and monitor the daily technology requirements, whether it be for a touring rock band, world leading medical conference or gaming exhibition.• Monitor tickets escalated by the internal helpdesk to ensure ticket resolution and downtime is kept to a to required service level agreements.• Represent the ICT Department by maintaining warm and hospitable customer relations with both internal and external customers.• Configure network switching of Layer 3 networks, and VLAN setup configurations in an extremely dynamic event based environment.• Install and troubleshoot ICT services, communications and equipment for the ICC Sydney back of house, point of sales and corporate facilities.• Escalate incidents appropriately where required to the infrastructure support teams.As I also started with ICC Sydney during the pre-opening phase I also had the unique experience of assisting with the ICT roll-out of the new office.

My time as a Service Desk Co-ordinator at Interactive included providing an exceptional level of customer service & ensuring that customer issues were managed and resolved by coordinating all parties involved.The Service Desk managed all incoming hardware, business continuity & IT support for both employees of the company and their many clients.As a member of the Service Desk I was responsible for:- Answering & resolving incoming calls and emails within our strict KPIs whilst also maintaining the exceptional quality of service expected of me.- Prioritising requests and taking accountability up until resolution of the issue.- Escalating issues to the appropriate management, technicians or engineers when required.- Providing timely reporting, feedback & documentation to all stakeholders so as to keep everyone up to date on the current situation of the issue.