Jesse Hollis Email and Phone Number

Perform day­ to ­day monitoring of Data Loss Prevention tools.Respond accordingly to incidents generated within Data Loss Prevention tool set triage, escalation, resolution.Perform duties necessary to assist in identifying security risks and measure in alignment with corporate policies.Work with information systems and data custodians (i.e., department managers, end user community and systems administrators) at different levels in the organization to understand their respective security needs.Develop and produce weekly and monthly operational metrics.Develop comprehensive and centralized set of Data Loss Prevention policies, processes, standards and procedures in support of the program.Perform the data loss security analyst role on security related projects.Partner with international locations and assist in Data Loss Prevention solutions.

Reviewed online orders using various resources provided to determine accuracy and legitimacy of orders. Worked quickly and accurately with an expectation of a 600-800 order review rate per day.Regular phone contact with members, vendors and credit card companies. Responded to call center questions relating to e-commerce orders and credit card charges. Contacted banks for credit card approval and removal of authorizations. Reviewed system capabilities and make recommendations for more efficient handling of orders. Maintained accurate records of investigations. Investigated fraud and worked with Law Enforcement agencies.Perform CUS decline procedures, including but not limited to; updating payment information, contacting members via phone or email, manually creating orders and contacting appropriate departments when issues arise. Communicated with Customer Service on issues regarding orders via email, phone or Google Forms. Resolved all issues with orders placed on Costco.com or Costco.ca efficiently and provided excellent member service in the process.

Keyed freight invoices, manual payments, and vendor chargebacks into the iSeries options. Reviewed and researched freight invoices, using iSeries options and Stellent images. Researched backup documentation from outside sources, (e.g., shipping documents, bills of lading, packing slips, and rating materials). Reviewed and researched rejected EDI freight invoices. Sent Canadian freight invoices to the Operations and Buying Tax Department for assessments of used tax.Audited the accuracy of invoices keyed the previous day. Tracked invoices routed for authorization and maintained files. Sorted Freight Accounts Payable mail. Tracked production statistics daily. Maintained carrier profiles. Coded proper G/L accounts and rate carrier fees. Sent invoices to the Fixed Assets Department for capitalization review.

Provided excellent customer service in a variety of Locations (Microsoft, Bellevue, Crossroads and Issaquah)Was expected to sell a certain amount of merchandise, including phones, phone plans, chargers, cases, and other accessories.Interaction with customers over a wide variety of issues, worked to resolve all of them.Worked offsite at events, and the Microsoft location. Opening the Microsoft location, getting the store ready for customers.Learning the details of every new device, accessory or plan changes, and providing that information in my conversations with customers.

Supplied and installed primary and secondary containment for industry’s aggressive chemicals, including protective coatings, surfacers, and plastic liners. Supplied and installed self-leveling and engineered cements, epoxy or urethane crack injection, and composite fiber systems for strengthening, stiffening, and reinforcement of structural members.Installed coatings, linings, and surfacers on concrete or steel floors, storage and process tanks, trenches, sumps and pits, tanks, cells, lagoons, ponds, and leach pads- where needed for chemical resistance, abrasion resistance, containment, ESD, or to provide a dust free, easy to clean, attractive, abrasion resistant finish. Surface preparation by open blasting, steel shot dust blasting, or etching.Assisted project manager in preparation, pickup of materials, safety training, and MSDS worksheets.Met with general contractors regarding job summary, safety protocols and necessary paperwork needed to complete job.