Jesse Hover Email & Phone Number

Fort Worth, Texas, United States

• Supervise 10 Help Desk Analysts supporting 250 physicians and 150 company staff.
• Interview, hire and train new team members.
• Create new IT training courses and provide instruction for technical support staff.
• Monitor team schedules and ensure daily support coverage provided 24x7x365.
• Manage performance appraisals, annual reviews, and professional development plans.
• Manage IT hardware life cycle: hardware procurement, inventory provisioning, accurate configuration and deployment, repairs, upgrades, and end-of-life disposal.

Dallas-Fort Worth Metroplex

• Led 10 system engineers servicing 6,000+ clients.
• Mentored and trained new members to expedite their team contribution.
• Provided multiple support teams with expert guidance on advanced technical problems.
• Delegated team workloads to ensure time sensitive targets achieved successfully.
• Managed the entire IT hardware life cycle: hardware procurement, inventory provisioning, accurate configuration and deployment, repairs, upgrades, and end-of-life disposal.
• Provided timely inventory stock level reporting to IT leadership.

Plano, TX

• Supervised 4 End User Technology Support technicians and administered all department operations.
• Provided lead technical support for the company's more than three thousand employees nationwide. (Supported hardware: Dell and HP desktops and laptops, HP printers. Supported software: MS Office 2007/2010, Windows XP.
• Performed workstation operating system migrations from Windows XP to Windows 7 (included complete application suite migration, and data transfer processing).
• Mitigated malware threats: validated security breaches, determined safest methods of containment and threat eradication. Trained end users on security best practices and avoidance tactics.
• Maintained IT inventory database: tracked stock status, location, assigned user, warranty status, and all pertinent configuration details.

Plano, TX

• Collaborated with the knowledge management team on the creation of essential knowledge articles, process documents and end user training content.
• Performed workstation operating system migrations from Windows XP to Windows 7 (included complete application suite migration, and data transfer processing).
• Mitigated malware threats, security breaches, and trained end users on security best practices.
• Maintained an IT inventory database: tracked stock status, physical location, assigned user, warranty expiration status, and all pertinent configuration details.

Plano, Texas, United States

• Provided senior technical support for the client's three thousand employees nationwide.
• Performed workstation operating system upgrades from Windows XP to Windows 7 (including application migration, and data transfer.)
• Mitigated malware threats: detected, quarantined, and removed spyware, trojans and viruses.
• Maintained all IT inventory and recorded essential details in a SQL database: tracked stock status, physical location, warranty, and pertinent configuration details.

• Provided advanced technical support (Level II/III) to the Western Region's 2000 staff and volunteers. (Supported hardware: Dell & Lenovo desktops and laptops, HP printers, and RIM Blackberry devices. Supported.
• Collaborated with national Infrastructure and Operations team to deploy and troubleshoot network equipment (routers, switches, and VPN devices).
• Deployed LAN/WAN infrastructure during office moves and openings.
• Attended and supported 8 annual charitable events with revenues exceeding 1 million dollars.

• Supervised a team of IT support specialists servicing over 600 staff and volunteers at over 100locations and met Service Level Agreements 98% or higher.
• Served as the primary support liaison to all 5 chief officers (CAO, CDO, CEO, CMDO, COO) at the Division Headquarters.
• Coordinated high-priority support for 10 divisional departments: Accounting, Administration, Creative Services, Development, Executive Office, Finance, Human Resources, Information Technology, Mission Delivery, and.
• Organized onsite support for 20 annual events with revenues exceeding 3 million dollars utilizing a P2P LAN and MS Access to provide real-time data capture, invoicing, and reporting.
• Led technical teams to successfully complete complex IT projects on time and under budget: * Verizon cellular modem technology and utility software for event managers and leadership. * RIM Blackberry devices and.
• Analyzed, installed, optimized, repaired and upgraded LAN/WAN infrastructure at 100+ locations.

Computer Science, Gpa: 4.00

Computer Programming: C / C++ / Java Math: Analytical Geometry / Calculus General: Physics / World Literature

Desktop Publishing / Computer Graphics

Adobe Illustrator, Adobe Photoshop, Quark XPress