Jesse J. Hill Email & Phone Number

Kent, Wa, Us

Bellevue, Washington, United States

Providing Services for New and Existing Companies, Start-Ups and Influencers- Website management (including complete overhaul reviews)- Social media management (including complete overhaul reviews)- Creating a calendar of release content and implementation- Digging into previous content and planning new release strategies- Help with setting up livestreams and recorded videos- Influencer management- Program creation and management

- Creator of the Safe Haven project, working to educate and provide gamers of all ages help in creating a safe space within gaming.- Manage team in all aspects of program development.- Arrange and run events as fundraisers and promotion.- Plan and participate in regular podcasts for the program.- Organize and handle communications for partners and sponsors for events.

Renton, Washington, United States

• Led MTG:Arena and Marketing teams in identifying and addressing opportunities for improved customer engagement across multiple channels, improving both first contact experience and ongoing communications.• Redesigned Magic’s centralized community hub for players and influencers and implemented new processes for the community team, leading to an increase in brand sentiment by over 20% throughout 2023.• Created and established Magic: The Gathering’s Arena social accounts on Instagram, Facebook and TikTok, growing each 40k – 50k followers organically throughout 2023.• Championed new onboarding strategies to increase player awareness and engagement resulting in the growth of Magic: The Gathering’s official Discord community by 400% in 2022 and 900% in 2023.• Created processes for analyzing, organizing, and delivering weekly reports on community sentiment and feedback based on stakeholder’s needs and utilizing feedback to create and run multiple new programs, such as Dev Q&As, informational blogs and customer engagement opportunities.

Bellevue, Washington

• Managed player event participation globally, analyzing player and parent feedback to develop new strategies that improved engagement with events and direct communication with the company, helping to provide safe and inclusive events for all fans.• Developed and managed Pokémon’s Organized Play travel and hospitality program increasing player satisfaction scores by 20% and reducing tournament prize payout times from 1 year to 30 days.• Enhanced Organized Play initiatives increasing player participation for events by 10%, while reducing costs by up to $1MM year-over-year.• Maintained player communication and established new and innovative programs for player participation in events throughout COVID. • Developed and managed prizing and award projects for Global Premier Events, helping to keep programs running and enjoyable through the pandemic.

Irvine, Ca

• Developed and managed Hearthstone’s grassroots program, Fireside Gatherings, growing total organizers from 900 to over 130,000 participants globally within the first two years of inception, broadening access to player feedback, direct engagement, and global brand growth.• Utilized player feedback to identify new marketing opportunities, develop new fan onboarding processes, and player development opportunities such as deck building tutorials, walkthroughs, and collaborations with developers to address player pain points.• Wrote and published multiple blogs and articles focused on new player experiences, connecting fans with lore and a variety of deck techs, achieving some of Hearthstones highest engaged written content. • Planned and executed high-level community engagement events at tradeshows around the country with 40,000+ attendees including Blizzcon, ComicCon, GenCon, Fan Expo and more.

Irvine, California

• Managed global participants and ran the World of Warcraft World Championships at Blizzcon 2011 and the 2012 Battle.net World Championship in China reaching the games highest streaming viewership.• Created the Starcraft II point system for professional players participating in yearly, global events.• Assisted in planning and running the first ever Heroes of the Dorm tournament, which was one of the first Blizzard Esports events to be featured on ESPN.• Created and executed new processes for gathering and delivering player and spectator feedback used in delivering reports to proper stakeholders to improve engagement and experiences.

Blizzard Entertainment

• Informed gameplay design, providing design feedback to developers to help balance the title and ensure player succuss. • Created and published materials for Hearthstone’s community team focusing on introduction, game rules and the new player experience to optimize onboarding journey and recurring engagement. • Developed and managed Hearthstone’s official forums, serving as the QA lead, articulating hot issues, resolutions and new opportunities across customer support and QA leadership.• Contributed to Diablo 3’s balance and features meetings with Diablo 3 developers.

• Multiple award winner for outstanding achievements by setting new department highs for productivity and customer satisfaction annually. • Developed and implemented new department wide procedures for handling player interactions with customer support representatives, improving productivity and proficiency by 200%.• Designed comprehensive onboarding materials and assisted in training of new hires across the department through mentoring, coaching and process development.

Riverside, California

Riverside, California

In house sales representative managing walk in customers and multiple customer accounts.

Riverside, California

Stock management, Shipping and Receiving, Driver Dispatcher

Riverside, California

Manage stock, orders and delivery preparation.

Lead supervisor in field and customer point of contact. Inventory control and management, including all reports to customer and transfers of products.