Jesse Jackson Email & Phone Number

Dar Es Salaam, Tanzania

Dar Es Salaam, Tanzania

Summary of Responsibilities.To accelerate technology function in meeting business goals, maximize the business value from information technology investments, and unleash overarching innovation for the Bank and customers. Drive growth by converting traditional "analog" businesses to digital ones.Scope of Duties: Formulate/develop digital strategies to drive the next generation of digital banking. Responsible for end-to-end strategy, design and implementation of the banks's digital roadmap. Plan/implement digital projects to integrate lifestyle and banking appetite with artificial intelligence Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through various channels i.e. website/mobile app/web/chatbot as a result to deliver ambitious growth in digital traffic and usageArticulate the value of “Digital” and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiencesLead the innovation projects and establish strategic partnership. Play a key role in building strategic alliance and business partners for new services innovation and enhancements.Lead the bank’s innovation hub, Business Intelligence and Software development units Manage the in-house software developments and MIS & Business IntelligenceMaintain an understanding of external competitive digital developments and their impact on business and innovation strategyWork closely with a wide range of stakeholders including product owners, technology, compliance and external vendors to construct and deliver quality services in digital channels. Ensure a proper risk management and adequate controls are implemented in all the digital platforms as well as the in-house software’s developed Advocate and communicate the global digital vision and strategy to all stakeholders across the business and work; “The digital transformation champion”

Dar Es Salaam, Tanzania

Responsibilities;• Identify business requirements and codify into well-defined specifications, stories and supporting artifacts that articulate simple, elegant solutions to consumer problems. • Develop expert understanding of the customer and be able to anticipate and build to their needs and improve their experience. • Own the in-country success metrics (P&L, audience, customer satisfaction, etc.) to assess enhancements and track and communicate progress accordingly. • Day-to-day management of stability, operability and usability of digital products2 • Ensure target driven performance across all branches to achieve the digital KPIs • Design and drive digital products marketing campaigns • Digital Champions/Agents management • Train/educate appropriate stakeholders (customer service, marketing, etc.) on new products, services, and enhancements. •Partner with both internal and external parties to identify knowledge gaps and requisition market research that contributes to a deep understanding of assigned categories, including both consumer insights and industry research •Drive ATM distribution strategy Achievements;✓ Alliance partnership with Samsung for digital usage campaign ✓ Deployed CX executive in branches to drive digital adoption and elevate customer experience ✓ Inception and launch of Virtual branch engagement solution, Business Internet banking, Wallet to bank, Cash send ,ATM QR code withdraw and Card less ATM deposit ✓ Deployed inhouse SMS engine that resulted to 50% save on SMS cost ✓ Mobile App and Internet banking revamp✓ Grown to digital active base to 52% ✓56% growth on Digital revenue✓ ATM distribution optimization

Dar Es Salaam, Tanzania

Responsibilities;• Identify business requirements and codify into well-defined specifications, stories and supporting artifacts that articulate simple, elegant solutions to consumer problems. • Develop expert understanding of the customer and be able to anticipate and build to their needs and improve their experience. • Own the in-country success metrics (P&L, audience, customer satisfaction, etc.) to assess enhancements and track and communicate progress accordingly. • Day-to-day management of stability, operability and usability of digital products2 • Ensure target driven performance across all branches to achieve the digital KPIs • Design and drive digital products marketing campaigns • Digital Champions/Agents management • Train/educate appropriate stakeholders (customer service, marketing, etc.) on new products, services, and enhancements. •Partner with both internal and external parties to identify knowledge gaps and requisition market research that contributes to a deep understanding of assigned categories, including both consumer insights and industry research •Drive ATM distribution strategy Achievements;✓ Alliance partnership with Samsung for digital usage campaign ✓ Deployed CX executive in branches to drive digital adoption and elevate customer experience ✓ Inception and launch of Virtual branch engagement solution, Business Internet banking, Wallet to bank, Cash send ,ATM QR code withdraw and Card less ATM deposit ✓ Deployed inhouse SMS engine that resulted to 50% save on SMS cost ✓ Mobile App and Internet banking revamp✓ Grown to digital active base to 52% ✓56% growth on Digital revenue✓ ATM distribution optimization

Dar Es Salaam, Tanzania

Responsibilities• Provide Business support in undertaking product development from inception tolaunch.• Proactively and reactively provide support on digital query resolution across anumber of branches and operational teams across the Business.• Develop Internal Customer – Colleague centric knowledge on digital channels• Proactively find ways to support our customers (internal and external) with theirDigital needs whilst growing active digital customer base• Grow the Digital Product set through pro-active engagement for the benefit of theCustomers• Establish and grow a Community of Digital Champions across the organization,through training delivery and support• Ensure sufficient knowledge and training on digital channels to all distributionstaff and other functions.

Dar Es Salaam, Tanzania

Responsibilities• Provide the bank with sales leads for its products by soliciting business fromprospective customers (including individuals, corporate and loan facilityschemes);5• Attend presentations to loan facility scheme on the Bank consumer products, asassigned by the Bank.• Assist customers with completing application forms for the entire Bank’sproducts, as assigned by the Bank.• Inform customers of the set requirements, security documentation, processes andprocedures that pertain to loan applications.• Ensure that completed application forms with supporting documents aredelivered/sent to specified Bank branches/loan centers for onward forwarding tothe department of credit assessment or processing Centre as specified in theappropriate SLA i.e within 24 hours of receipt of the application forms fromcustomers.• Send completed application forms to the Bank’s loan center on a daily basis.• Submitted to the supervision of Bank appointed LG team leaders for theexpedient and lawful executive of this Agreement.• Keep a sales call activity sheet to record sales calls made and potential businessprospects for the Bank. This sheet will be submitted to the Bank, daily forverifying the loans approved and booked or accounts opened.• Comply with the code of conduct provided by the Bank as discussed during theinduction course.• Explain fully to customers the terms and conditions of the Bank’s products.

Certificate In Directorship

Activities and Societies: Corporate , ICT , Procurement & People Governance, Strategy& ESG Essentials, Legal & Regulatory Environment.

Bachelor Of Arts In Economics