* User account administration in an Active Directory based environment.* Microsoft Exchange support operations and account maintenance activities.* Hardware deployment support services of desktop and server solutions inclusive of new machine and server clusters setup from scratch, hardware repair, rebuild and upgrade operations.* OS patching and machine imaging operations.* Virtual machine setup operations and maintenance.* SharePoint support operations covering setting up sites, site migration and optimization and user administration.* Data storage and backup configuration, manipulation, maintenance.* Training site staff on IT security requirements.* Setup of document imaging platforms and servicing in place platforms* Troubleshooting operations across a variety of information technology challenges including custom on site software solutions, training provided.

Responsible for providing deskside and remote support to 900+ end-users and 2,000+ workstations for both software and hardware applications within a corporate environment. Support includes installation and modifications of programs such as Java, Omnify, Oracle, IE (9/10/11), Citrix, Adobe Reader, Acrobat (10/11), Altiris, MS-Office suite (2010-2016), VISIO, MS-Project, IBM Lotus Notes, Outlook, and Solid Works. Executed migration of Windows OS from Windows XP to Windows-7 for 1,200+ workstations. Deployment of said assets in accordance to company standard image over the network. Managed helpdesk requests through BMC Remedy ticketing system and Service Now platforms. Tracking of assets executed by using Symantec Altiris system management tool and KACE (K1000).Responsible for providing network support while following TCP/IP protocol principles. Setup of VPN and certificates, network printers, implementation of static or dynamic (DHCP) IPv4/IPv6 configuration. Managed administrator rights and permissions for end-users within Active Directory and Computer Management Console. Configuration of multiple wireless connections using WPA2-AES encryption policy. Installation of small workstation environments using switches/hubs for testing applications. Provided direct IT support to Vice President and Executive members, including 900+ end-users. Assist in server setup using assigned console interface for modification as requested by network administrators.