Jesse Jordan Iii Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach, Virginia, United States

As part of the U.S. Navy’s SMIT contract, I work collaboratively with customers, vendors, and Network Operations Center (NOC) teams to install, maintain, and enhance the Navy Marine Corps Intranet (NMCI) network infrastructure at JEBLTLC/FTSY. I also serve as the Alternate Information Assurance Officer, ensuring the continuity of security operations and supporting information assurance initiatives.

Norfolk, Virginia, United States

As a Service Desk Agent supporting Navy NIPR and SIPR networks, I provide technical assistance for a variety of IT issues, ensuring the smooth operation of critical systems. My responsibilities include troubleshooting network connectivity, hardware, and software issues, as well as managing user accounts through Microsoft Active Directory (AD). I play a key role in maintaining network security, user access, and email systems, ensuring compliance with Navy protocols.Key Responsibilities:Delivered Tier 1 and Tier 2 technical support for Navy networks (NIPR/SIPR), troubleshooting issues with connectivity, hardware, and software.Administered Microsoft Active Directory (AD), managing user accounts, security permissions, and Group Policy Objects (GPOs).Managed email systems via Microsoft Exchange and Office 365, resolving mail flow and access issues.Provided remote desktop support, resolving application, performance, and network issues across end-user devices, including desktops, laptops, printers, and VoIP phones.Troubleshot network issues related to TCP/IP, DNS, DHCP, and VPN, ensuring secure and reliable access for users.Documented technical resolutions in ticketing systems and created knowledge base articles to streamline issue resolution.Skills:Microsoft Active Directory (AD): Account management, password resets, security permissions, and GPOs.Microsoft Exchange/Office 365: Email administration, mail flow troubleshooting, and email security.Network troubleshooting: TCP/IP, DNS, DHCP, VPN, and Wi-Fi.Remote desktop support: Diagnosing and resolving technical issues for multiple platforms.Strong communication skills, with the ability to explain technical issues to non-technical users.Accomplishments:Achieved a high first-contact resolution rate, improving user satisfaction and reducing ticket backlog.Enhanced documentation standards, creating knowledge base articles that improved issue resolution times.