Jesse Lake Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Led a high-performing quality assurance team focused on delivering exceptional product quality through effective management, mentoring, and development.
• Conducted root cause analysis utilizing the 5 Whys methodology to identify underlying issues and implement corrective actions, enhancing overall team performance and operational efficiency.
• Developed and maintained comprehensive documentation of team processes, including narratives and training materials, ensuring clarity and consistency in quality assurance practices.
• Defined and executed the quality assurance strategy in collaboration with senior management, aligning initiatives with organizational goals and identifying opportunities for process improvement.
• Analyzed performance metrics and quality data to extract actionable insights, preparing and presenting reports to stakeholders to inform decision-making and drive continuous improvement efforts.

Phoenix, Arizona, United States

Managing and supporting Ring's Social Care team (8-12 team members), as well as writing and defining process, procedure, and designing readable documentation. Also, serving as a global admin for our CRM.During my time at Ring, I've managed multiple projects to completion, re-designed an entire team's documentation, and became a SME in both my role and field.

Phoenix, Arizona, United States

Specializing in company appearance on a global level to the public eye via social media.

Phoenix, Arizona Area

Training and supporting AT&T's Social Media teams to provide above and beyond customer service for AT&T's customers.

Bremerton, WA

Providing customer service for Sprint customers. Technical support along with billing explanations.