Solution Design• Gathered, analyzed, and documented solution requirements. • Created user stories in an agile delivery environment.• Analyzed improvement opportunities (productivity/efficiency gains, cost savings, etc.)• Utilized agile delivery methodologies and collaborated with scrum team on solution design.System Configuration & Testing• Performed application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives.• Performed the extract, load, and validation of application data.• Supported solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results.• Used SQL queries to support validation of data conversion and test results.Production Support• Drove system support, resolved trouble tickets and escalated to teammates according to priority, completing resolution within SLA.• Gained subject matter expertise and performed root cause analysis.• Coordinated issue resolution with with cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team.• Created and maintaind systems documentation (e.g. Wiki, Knowledge Base Articles) • Facilitated system training for new team members.• Wrote ad-hoc queries for mass data analysis and operational reports.

• Project management• Systems analysis• Process design• Data warehouse design• ETL design & development• Report design• Software development• Test engineering

• Analyzed requirements and created test plans and test cases.• Analyzed system use cases and modeled the black-box system with UML.• Implemented an automated Web GUI testing framework using Python and Selenium.• Performed manual exploratory, functional, and regression testing.• Wrote SQL queries to build test datasets.

• Analyzed requirements and created test plans and test cases for MSN.com vertical portals.• Created functional test cases for MSN.com vertical portals.• Created multi-threaded automated Web GUI test case execution framework in C#.• Performed manual exploratory, functional, and regression testing.

• Analyzed requirements and created test plans and test cases.• Created Selenium test suite for http://pack.google.com.• Created automated Win32 regression test suite for GoogleUpdater.exe.

• Manually surfaced and reproduced Internet Explorer bugs to discover root cause.• Created websites with ASP.net for functional testing.• Function tested hot fix packages.