Jesse Leo Email and Phone Number

Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines• Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and… Show more Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines• Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership• Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas• Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries • Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety• Closely monitors workflows, prioritizing tasks and delegating duties• Coaches Teller team on financial transactions, customer experience, effective referral opportunities • Plans, organizes and coordinates the activities for own area and resolves operational issues• Manages team requiring workforce to decision on acceptable level of risk• Provides decision making authority of issues managed generally limited to non-standard issues or exceptions• Provides leadership on day to-day issues, determining the most appropriate course of action for resolution, or escalates as required• Leads by example and coaches team on achieving individual performance metrics• Partners with Store Leadership to achieve both store and individual performance metrics Show less